Cisco
SAMUEL AKPAN
Security Analyst
Winnipeg,MB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
2
2
Certificates
Work History
SOC Analyst
SRG Security Resource Group
Winnipeg, Manitoba
2022.06 - Current
- Monitored use of data files and regulated access to protect secure information.
- Identify and analyze potential threats and vulnerabilities promptly, ensuring the security of the organization’s network and systems.
- Review, triage and categorize incoming events and incidents.
- Perform security incident investigations, providing detailed reports and recommendations to management.
- Working with SIEMS to clarify stakeholder requests and provide analyzed data responses.
- Monitor and investigate security events and alerts, escalating incidents to the appropriate teams.
- Review and investigate suspicious user activities, including remote access and data breach.
- Implement security policies and procedures, ensuring compliance with industry standards.
- Develop and implement security strategies to protect the organization’s data and systems.
Customer Service Representative
24-7 Intouch
Winnipeg, Manitoba
2021.10 - 2022.04
- Provided quality customer service to customers of a leading telecommunications company, handling inquiries and resolving customer issues in a timely and efficient manner.
- Utilized strong interpersonal skills to build relationships with customers, effectively assess customer needs, and provide tailored solutions in a customer-focused environment.
- Demonstrated excellent problem-solving abilities, resolving customer issues with accuracy and precision.
- Utilized strong written and verbal communication skills to effectively interact with customers.
- Maintained a professional and friendly demeanour while handling customer inquiries.
- Performed accurate data entry and maintained up-to-date records.
- Provided customers with product information and technical support.
Customer Service Associate
Lowes Canada
Winnipeg, MB
01.2020 - 10.2021
- Kept customer spaces clean, neat and organized for maximum appeal.
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
- Distributed information to in-store guests and answered questions to serve needs and drive sales.
Web Application Developer
Infinity Nutrition
Winnipeg, Manitoba
2021.05 - 2021.08
- Student Internship for a local company developing a website for company operations
- Utilized ReactJS for Frontend development, MongoDB for database management, PHP for backend development, and HTML, and CSS for styling.
- Created a comprehensive website design with features such as user account management.
- Successfully implemented an end-to-end web application with increased user engagement and improved the company's operations.
Education
Diploma - Business Information Technology Management
Red River College Of Applied Arts, Science And Technology
Winnipeg, MB 08.2019 - 12.2021
Diploma - Animal Health Technology
Federal College Of Animal Health And Production
Ibadan, OYO, Nigeria 07.2018 - 05.2019
High School Diploma -
ECWA Secondary School
Ibadan, OYO, Nigeria 09.2014 - 05.2017
Skills
Report preparation
Software
VMWare
Windows Server 2019
Certification
Technical Support Fundamentals Training
Interests
Travel
Cybersecurity
Nature
Timeline
Certified in Cybersecurity
03-2023
SOC Analyst
SRG Security Resource Group
2022.06 - Current
Customer Service Representative
24-7 Intouch
2021.10 - 2022.04
Web Application Developer
Infinity Nutrition
2021.05 - 2021.08
Technical Support Fundamentals Training
10-2020
Customer Service Associate
Lowes Canada
01.2020 - 10.2021
Diploma - Business Information Technology Management
Red River College Of Applied Arts, Science And Technology
08.2019 - 12.2021
Diploma - Animal Health Technology
Federal College Of Animal Health And Production
07.2018 - 05.2019
High School Diploma -
ECWA Secondary School
09.2014 - 05.2017
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