Samuel Chimalamungo
Orleans,ON
Summary
Accomplishments include elevating company profiles, improving public perception and enhancing the complete digital presence with a revamp of all pages and profiles. Forward-thinking and tenacious with a persuasive style.
Overview
2
2
years of professional experience
Work History
Sales and Leasing Consultant
Kia Motors
Ottawa, Ontario
01.2022 - 07.2022
- Built and maintained strong relationships with potential residents and families to encourage and support move into community.
- Identified, established and maintained positive relationships with industry influencers and strategic partners to drive ongoing referrals and continued opportunities to promote community.
- Analyzed current market conditions and competitor information to develop and implement marketing plans and projects for existing assets.
- Managed lead tracking by making contact and following up on leads generated through marketing efforts.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Used consultative sales approach to understand and meet customer needs.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Monitored competitor activities and innovations to stay ahead and proactively adjusted strategies.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Patient Care Coordinator
Nuvo eye clinic
Ottawa, Ottawa
10.2021 - 01.2022
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Met with patients and families to discuss care and plan of action for future.
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
- Scheduled presentation appointments for pharmaceutical representations and physicians.
- Monitored ongoing care and proactively corrected problems.
- Resolved problems with communication and billing to foster seamless services.
Customer Service Representative
Voxdata
Montreal, QC
05.2020 - 05.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Collected and analyzed customer information to prepare product or service reports.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Communication Director
Théâtre action
Ottawa, Ontario
02.2019 - 06.2019
- Managed media relations and campaigns to address public communications in crisis situations.
- Built and strengthened relationships with members of media in order to promote positive coverage.
- Provided in-depth information to first responders enroute to emergencies in order to prepare them for diverse situations.
- Acted as point of contact for inbound media related calls.
- Managed communications with external and internal stakeholders across entire incident lifecycle.
- Answered calls using computerized dispatch software system for routing to appropriate responders.
- Oversaw website copy and social media platforms.
- Developed and implemented short- and long-term communications strategies.
- Represented company at multiple public forums and conferences.
- Created printed marketing materials designed to drive campaigns.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
Education
Bachelor of Arts - Public Relations - Communications
Ottawa University
Ottawa06.2021
Diploma - Public Relations
Collège La Cité
Ottawa06.2019
Skills
- Sale and Rental Recordkeeping
- Insurance Coordination
- Consultative Sales Approach
- Developing Presentations and Reports
- Administering Social Media Accounts
- Press Campaigns
- Social Media Platforms
- Multimedia Development
- Public and Media Relations
- Communications Programs
- Evaluation of Marketing Campaigns
- Crisis Communications
- Marketing Analytics
Timeline
Sales and Leasing Consultant
Kia Motors
01.2022 - 07.2022
Patient Care Coordinator
Nuvo eye clinic
10.2021 - 01.2022
Customer Service Representative
Voxdata
05.2020 - 05.2021
Communication Director
Théâtre action
02.2019 - 06.2019
Bachelor of Arts - Public Relations - Communications
Ottawa University
Diploma - Public Relations
Collège La Cité