Samuel Carpenter
Saco,ME
Summary
Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Charter Spectrum Communications
07.2023 - Current
- Achieved 99% customer satisfaction level based on product knowledge and overall experience level
- Resolved customer complaints with empathy, resulting in positive results
- Assisted customers in navigating company website and placing online orders, educating customers on accessing account information
Professional Kitchen Manager
Self Employed
06.2019 - 09.2022
- Designed and built functional commercial kitchen
- Excellent communication skills, both verbal and written.
- Introduced new food products to marketplace
- Organized and detail-oriented with strong work ethic.
- Developed salable products for direct market sales in person including 2 dozen gourmet tuna sandwiches and 24 baked chicken parts with potato and vegetable
PADI Dive Instructor Trainer
BlackTurtle Diving
10.2013 - 05.2018
- Trained 25 inexperienced divers and certified in PADI dive procedures
- Supervised dives and responsible for diver safety
- Coordinated boat schedules and equipment usage
- Assisted students in overcoming challenges associated with diving techniques through patience, support, and constructive feedback.
- Lectured dive theory through prescriptive teaching techniques including lectures on gas consumption under pressure and safety precautions
Line Chef
Not Your Average Joes
03.2015 - 03.2016
- Promoted efficiency in kitchen while preparing food items such as meats, poultry and fish
- Assisted chefs with ingredient preparation for various dishes, and set up food stations
- Strong communication skills promoted harmonious work environment
- Demonstrated versatility by assisting with 4 multiple stations as needed, increasing overall productivity within kitchen including grill, dessert, salad and prep.
Manager Snack Bar
Shore And Country Club
- Operated food stand in private club for 4 months out of year
- Managed and motivated 4 employees to be productive and engaged in work.
- Hired staff and trained for various positions including grill work and front line
- Made to order food enhanced customer satisfaction
WAITER
Landmark CLUB
- Maintained high service level in exclusive executive environment
- Utilized French Service for variety of dinner entrees and table settings
- Set up banquet events according to specific client requirements, ensuring successful event experience for all attendees.
Education
Diploma - Western Culinary
Thai Chef School
Bangkok, Thailand01.2020
Certificate of Attendance - Thai Cookery
Pattaya Cookery
Pattaya, Thailand11.2019
Certificate - Web Design And Digital Marketing
Web Courses Bangkok
Bangkok, Thailand03.2018
Master of Accounting (not Completed) - Accounting
UMass Lowell
Lowell, Mass06.2017
No Degree - Culinary Arts
Italian Culinary Institute
Calabria, Italy01.2016
MBA - Finance
Johnson And Wales
Providence, RI06.2007
Skills
- Strong people skills
- Extensive customer service experience
- Culinary training
- Fast food management
- Organizational behavior studies
- Registered scholar
- Cost accounting skills
Accomplishments
- Supervised team of [Number]12 staff members.
- Established wholesale mortgage operation
- Renovated 17 apartments
- handled legal aspects of tenancy including evictions and repairs
Languages
Spanish
Limited Working
Thai
Limited Working
web development
Utilizing WordPress and HTML, can develop exciting web communication documents in conjunction with marketing expertise developed in theory through graduate studies and online digital marketing studies, Can also develop ecommerce websites, advertising banners, advertisements and write copy.
Timeline
Customer Service Representative
Charter Spectrum Communications
07.2023 - Current
Professional Kitchen Manager
Self Employed
06.2019 - 09.2022
Line Chef
Not Your Average Joes
03.2015 - 03.2016
PADI Dive Instructor Trainer
BlackTurtle Diving
10.2013 - 05.2018
Manager Snack Bar
Shore And Country Club
WAITER
Landmark CLUB
Diploma - Western Culinary
Thai Chef School
Certificate of Attendance - Thai Cookery
Pattaya Cookery
Certificate - Web Design And Digital Marketing
Web Courses Bangkok
Master of Accounting (not Completed) - Accounting
UMass Lowell
No Degree - Culinary Arts
Italian Culinary Institute
MBA - Finance
Johnson And Wales
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