SAMUEL CABRILLANA-MUNOZ
Ottawa,Canada
Summary
Experienced with client advocacy, resource coordination, and case management. Utilizes strong interpersonal skills to build trust and support clients effectively. Track record of navigating complex social service systems to achieve positive outcomes.
1. Trilingual - English (Advanced), French (Advanced), Spanish (Advanced)
2. Possesses multiple directorial/manager-level letters of recommendation from various organizations/individuals.
3. Supervision/Team-Lead/Casemanager in multiple departments with positive progression
Overview
13
13
years of professional experience
1
1
Certification
Work History
Shelter Caseworker
City of Ottawa Family Transitional Housing and Offsite Services Unit
08.2024 - Current
- Collaborate and maintain relationships with city departments, partner organizations and community agencies to help meet the needs of clients
- Supervise Student placements and complete elevations on daily supervision
- Case management: Formal intake, determine needs and facilitate connections to appropriate resources, complete and maintain housing applications
- Identify and address urgent needs
- Crisis intervention and/or de-escalation as needed
- Complete financial reviews and behavioral reviews to indicate eligibility
Front End Crisis Worker
The City of Ottawa
01.2023 - 08.2024
- Assisting in the delivery of the Ontario Works program for the people of Ottawa under the provisions of the Ontario Works Act;
- Team of 3 - Responsible for the delivery of the Ontario Works program to Assist individuals in temporary crisis situations that include severe homelessness, fleeing abusive situations, mental health crisis intervention, family homelessness, and onsite crisis intervention including Naloxane delivery, CPR, and intensive de-escalation.
- Responsible for constant partnerships between multiple departments internal of the City of Ottawa such as the Housing Team for placement, Child care supports, Employment Ontario, Dental and vision departments, etc
- Maintaining constant positive partnerships with external organizations for support such as Violence against women shelters, Immigrations centre for new comers, housing organizations and funeral home vendors.
- Maintaining and organizing active and ongoing case management within two programs within the City of Ottawa
Employment Social Services Caseworker
The City of Ottawa
06.2022 - 01.2023
- Assisting in the delivery of Ontario Works program for the people of Ottawa under the provisions of the Ontario Works Act;
- Responsible for the delivery of Ontario Works program Assist people in temporary financial need to find sustainable employment
- Assessing the need for additional assistance, such as rehabilitation, retraining, and financial assistance and refer clients to the appropriate service providers;
- Maintaining and organizing a caseload of 100 plus to ensure legislative requirements are met and services provided; including employment planning, case management, and placement into training and employment;
- Coordinating and/or facilitating workshops and training that will be made available to Ontario Works participant
- Developing required reports for submission and making presentations for staff meetings as required;
Pre-Charge Diversion Caseworker
The Salvation Army - Ottawa Corrections
02.2020 - 05.2022
- Receive client referral from OPS and/or Loss Prevention managers and complete client intake interviews to determine eligibility to program and appropriate degree of diversion necessary based on crime committed
- Ensure clients comply with conditions imposed by the courts and contact OPS if the client has failed to comply with a condition of the order
- Counsels clients concerning their compliance with program requirements and monitors their activities related to the program
- Ensure each referral is documented in a case-file, including intake interview, risk assessment case notes and termination summaries.
- Ensure all case notes and documentation are as per OPS standards and subpoena-ready at all times
- Foster and maintain a strong relationship with community partners such as with Ottawa Police Services (OPS), Loss Prevention Officers
Emergency Caseworker/Food Bank Lead - Community and Family services
Salvation Army Ottawa Booth Centre
08.2018 - 05.2020
- To assist individuals/families who are seeking aid and assistance from the community and the Ottawa booth centre emergency men’s shelter.
- Manage, operate, and supervise the CFS emergency assistance program at the men’s emergency shelter
- Responsible for the organization, maintenance and general cleanliness of the food bank
- Identify and assess client needs, considering the whole person/family unit including practical, emotional and spiritual needs
- Maintains complete, accurate, up to date documentation in effective case management
- Assists in tracking and monitoring of actual assistance versus program budget and identifies in advance, potential exceeding of budgets
- Interview/supervise/train student placements from various colleges/universities
- Intake daily drop ins which include emergency assessments, harm reduction, solution base, follow up and on site assistance.
Street Team/outreach Supervisor
Downtown Rideau BIA - Street Ambassador Program
05.2017 - 09.2018
- Daily interaction, support, and aiding with at risk youth and difficult -to-serve population
- Provide information concerning nearby shelters
- Assist the disadvantaged when flagged
- Constant interaction with service centres, first responders, in town security, and shelters
- Daily Note book recording regarding interactions with first responders and outreach services in the area
- Public assistance and on-street customer service for public population
- Train new employees to handle the environment and demonstrate social capabilities;
Maintenance Supervisor
Nasco Cleaning
12.2012 - 11.2017
- Overnight maintenance Supervisor;
- Basic Janitor duties;
- Senior member in 4 man team;
- Train new employees on corresponding runs;
Education
Police Foundations (DCS / DEC) -
Algonquin College
Ottawa, ON05.2018
Social Science (DEC/Cegep Diploma) - undefined
Heritage College
Gatineau, QC05.2015
Skills
- Microsoft Office
- Case information confidentiality
- Client interaction
- Highly effective communication
- Client advocacy
- Assessment skills
- Issue identification and resolution
- Motivational interviewing
- Case investigations
- Case file documentation
- Case documentation
- Multitasking
Certification
- WHMIS Present
- Mental Health First Aid February 2019 to Present
- Nonviolent Crisis Intervention Training September 2025 to December 2027 Prevention and strategies for safely defusing anxious, hostile or violent behaviour at the earliest possible stage.
- G Class Driver's Licence February 2019 to February 2027 Full G Class Drivers license with clean driving record
- Emergency First Aid CPR/AED Level C September 2021 to September 2023
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shelter Caseworker
City of Ottawa Family Transitional Housing and Offsite Services Unit
08.2024 - Current
Front End Crisis Worker
The City of Ottawa
01.2023 - 08.2024
Employment Social Services Caseworker
The City of Ottawa
06.2022 - 01.2023
Pre-Charge Diversion Caseworker
The Salvation Army - Ottawa Corrections
02.2020 - 05.2022
Emergency Caseworker/Food Bank Lead - Community and Family services
Salvation Army Ottawa Booth Centre
08.2018 - 05.2020
Street Team/outreach Supervisor
Downtown Rideau BIA - Street Ambassador Program
05.2017 - 09.2018
Maintenance Supervisor
Nasco Cleaning
12.2012 - 11.2017
Social Science (DEC/Cegep Diploma) - undefined
Heritage College
Police Foundations (DCS / DEC) -
Algonquin College