Samuel Braun
Steinbach
Summary
With almost 6 years of experience in the MSP space, a dedicated Systems Administrator prioritizing security. A hands-on approach to learning and a passion for solving complex problems have been key drivers for success. Consistently delivering projects that enhance client environments and improve overall security postures. A track record that speaks for itself, showcasing the ability to effectively navigate and address evolving industry challenges. Im looking to bring my skills and experiance to a Canadian based company!
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Service Delivery Manager
Sparta Service’s LLC
02.2024 - Current
- Managed client services delivery, meeting service level agreements with a 98% SLA target
- Identified and rectified issues via root cause analysis
- Developed and implemented improvement plans and policies
- Managed client relationships and set expectations internal teams and shareholders
- Coordinated project teams and their party providers
- Prepared and presented reports to stakeholders
- Ensured team training and resources
- Implemented and monitored service standards for quality assurance
- Worked directly with procurement to deliver hardware and resources for clients
- Tracked trends and adopted best practice
- Assisted in growing client base from 150 endpoints to 650 in 9 months
System Administrator
Octopi Managed Services
06.2020 - 01.2024
- Project Planning and Remediation for full network stacks to on premises upgrades and migrations
- Deployed MFA across 20+ managed clients
- Implemented Canada-wide geofence for enhanced security
- Leveraged Todyl SASE solution for high-risk clients
- Trained tier 1 and tier 2 techs, acted as final escalation point
- Responded to security incidents and wrote after-action reports
- Maintained active directory environments, including decommissioning aging servers, preventative maintenance and implementing best practice policies
- Completed projects such as on prem exchange to 0365 migrations, server replacements, dhcp and dns migrations and virtualizing key infrastructure in Azure
Help Desk Analyst Tier 1
Prairie Mobile Communications
05.2019 - 04.2020
- Company Overview: Internal IT
- Triaged incoming tickets and escalated tickets beyond skill level
- Performed antivirus changeover from Kaspersky to Sentinel One in 12 branches across Canada
- Assisted in maintaining vendor relationships with various cellular companies across Saskatchewan
- Flew onsite for network diagnoses and repair
- Completed workstation hardware refresh to all branches in Canada
- Maintained active directory and an Azure AD synced environment of approx
- 250 users
- Evaluated GPO policies in place and recommended updates
- Maintained emergency power systems
- Cataloged existing IT inventory
- Internal IT
Education
Cyber Defense and Cloud Admin Diploma -
Manitoba Institute of Trades and Technology
01.2019
Graduated - undefined
Steinbach Christian High School
06.2012
Skills
- SLA management
- Disaster recovery
- Incident management
- Business analysis
- Technical leadership
- Risk mitigation planning
- Technical support scheduling
- Technical troubleshooting
- Quality assurance
Hobbies and Interests
- Travel
- Camping
- Reading
- Fishing
- Music
- Concerts
- Board Games
- Playing Guitar
Certification
Working Towards AZ-104 and certified Pen Tester through Hack the box Academy
Timeline
IT Service Delivery Manager
Sparta Service’s LLC
02.2024 - Current
System Administrator
Octopi Managed Services
06.2020 - 01.2024
Help Desk Analyst Tier 1
Prairie Mobile Communications
05.2019 - 04.2020
Graduated - undefined
Steinbach Christian High School
Cyber Defense and Cloud Admin Diploma -
Manitoba Institute of Trades and Technology
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