Samuel Bragg
Sacramento
Summary
Proven Customer Support Specialist with a track record of enhancing customer satisfaction through expert resolution of complex issues and exceptional service at Eagle Distributing Company. Skilled in CRM software and adept at problem-solving, consistently improved team performance and client relationships. Achieved repeat business through outstanding complaint handling and customer relationship management.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
Eagle Distributing Company
11.2021 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Customer Care Specialist
Inktel Contact Center Solutions
02.2020 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
General Manager
Chipotle
01.2016 - 02.2020
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Education
Associate Of Business Administration -
American River College
Sacramento, CASkills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
Timeline
Customer Support Specialist
Eagle Distributing Company
11.2021 - Current
Customer Care Specialist
Inktel Contact Center Solutions
02.2020 - 10.2021
General Manager
Chipotle
01.2016 - 02.2020
Associate Of Business Administration -
American River College
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