Dedicated System Engineer adept at cultivating long-term partnerships with vendors and clients. Expertise includes installing, configuring and monitoring complex systems and infrastructures. Offering successful career history comprising more than 15 years.
Hi, I’m
Samuel Bouchard
Montreal
Summary
Overview
16
years of professional experience
Work History
Visuascan , A Peak Technology Company
IT Director / System Engineer
01.2008 - Current
Job overview
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Assisted employees with resolving network problems at remote locations.
- Compiled data and generated graphs to interpret results and suggest key operational improvements.
- Spearheaded compliance efforts and developed best practices to drive continual process improvements.
- Worked with stakeholders to determine implementation and integration of system-oriented projects.
- Managed key information technology and compliance programs for proactive risk management.
- Developed IT policies to comply with applicable laws.
- Configured, tested and maintained network equipment to achieve maximum performance.
- Collaborated with executive team to define business requirements and systems goals.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Delivered helpdesk service and support to customers.
- Documented system configuration, mapping and processes.
- Implemented networking and server changes to meet client budgets and needs.
- Conducted end-user reviews for modified and new systems.
- Created flowcharts, diagrams and other documentation.
- Negotiated with vendors, outsourcers and contractors to secure contracts and set SLAs.
- Automated data collection activities to increase productivity.
EXA Systems
Territory Sales Manager
01.2017 - 01.2018
Job overview
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Drove team revenue totals by bringing in top sales numbers.
- Offered new and existing customers profitable products to maintain strong territory-wide revenue.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
- Carefully analyzed data to determine most effective sales strategies.
Quest Solutions
Territory Sales Manager
01.2014 - 01.2017
Job overview
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Drove team revenue totals by bringing in top sales numbers.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
- Offered new and existing customers profitable products to maintain strong territory-wide revenue.
Education
Government of QuebecQuébec, QC
Associate of Science from Electronics Technician
01.2013
University Overview
- Professional Development Studies: Zebra ZASP, 2013
- Professional Development Studies: Zebra Android in the Enterprise, 2018
- Professional Development Studies: Zebra Machine Vision, 2021
- Professional Development Studies: Motorola Solution WING, 2014
- Professional Development Studies: Datamax Certified Technician, 2013
- Professional Development Studies: Aerohive Certified, 2014
- Professional Development Studies: Zebra Print and Print engine specialist, 2014
- Professional Development Studies: Watchguard WIFI Certified, 2019
- Professional Development Studies: Project Management Course, 2020
Skills
- IT Management
- Enterprise Architecture
- Partner Relationships
- Penetration Testing
- Cost Estimates
- Risk Management
- Business Continuity
- Technical Analysis
- Printers and Peripherals
- Data Analysis
- Mobile Devices
- Mission-Critical System Design
Recommendations
Recommendations
Samuel joined Visuascan several years ago and immediately made a very positive impact on the company. Not only did he bring an extensive base of practical experience but a fine way of communicating with both customers and fellow employees. Samuel also proved to be an assertive but empathetic leader. He built a very strong technical sales staff in a short period. He and his team have been significant contributors to the growth of the company.
Chip Emery, Former CEO Supply Chain Services the owner of Visuascan
Samuel Bouchard is a hardworking, give it your all employee. When I was looking for a leader Samuel was there. He leads by example and will always have the best interest of the business in his mind. Working with Samuel has reminded me how good people can be if they choose to be... I have learned over the years that Samuel is one of the smart guys that knows more than just a little about a lot, he knows a lot about everything business and technology!! Could not have built what we did without your help. You’re awesome my friend!! Be the best you can be forever!!
Thank you, Samuel, for all that you do!
David Green, Board Chairman of Peak Technologies
I had the pleasure to have Samuel working for me. His energy and technical expertise made him successful at developing net new business for us and enhance our customer satisfaction. A true professional and dedicated account executive
Bertrand Martelle, General Manager of Barcoding Canada
Timeline
Territory Sales Manager
EXA Systems
01.2017 - 01.2018
Territory Sales Manager
Quest Solutions
01.2014 - 01.2017
IT Director / System Engineer
Visuascan , A Peak Technology Company
01.2008 - Current
Government of Quebec
Associate of Science from Electronics Technician