Samuel Aluko
Calgary,AB
Summary
Proven Relationship Manager at Access Bank PLC, adept in leveraging analytical thinking and relationship-building skills to enhance client satisfaction and financial success. Excelled in developing tailored financial solutions, achieving significant client loyalty and business growth. Proficient in Microsoft Office Suite and Zoom, demonstrating strong organizational and communication prowess. Experienced Customer care specialist passionate about helping businesses optimize their financial operations and reach their goals. Skilled in data analysis, problem solving, and financial management. Possesses strong communication and interpersonal skills, with a focus on customer service and satisfaction
Overview
9
9
years of professional experience
Work History
Contact Centre Advisor
Lloyds Banking Group
Leeds, England
10.2023 - 07.2024
- Enhanced client satisfaction by providing expert financial advice and personalized investment strategies.
- Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
- Advised on organizational structure and human resource management to promote efficient business operations.
- Built and maintained relationships with clients to provide ongoing support.
- Managed over 50 customer calls per day
Relationship Manager
Access Bank PLC
01.2019 - 09.2023
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Developing and maintaining effective sales and marketing efforts to maximize Small Business and Commercial Loan growth, deposit growth and sales of peripheral products to help our members succeed in business
- Fostered successful relationships with over 100+ clients, providing them with top-of-the-line financial advisory services.
Customer Service for Retail Banking
Access Bank Plc
03.2015 - 12.2018
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
MBA - Finance And Investment
Ahmadu Bello University
Nigeria04.2023
Skills
- Training and mentoring
- Relationship Building
- Academic Counseling
- Client Engagement
- Interpersonal and communication skills
- Technology and tools
- Proficient in Microsoft Office Suite: Excel Word PowerPoint Outlook
- Proficient in Microsoft: Teams OneDrive SharePoint
- Proficient in Zoom conferencing
- Analytical thinking
- Effective written and verbal Communication skills
- Client Engagement
- Reliable, Honest, and trustworthy
- Business Development skills
- Sound knowledge of investing and secured lending processing
- Persuasive
- Self-initiator with strong organizational, planning and time management skills
- Team building
- Training & Development
- Problem Solving
Languages
English
Full Professional
Accomplishments
· Best Staff of Retail Operation Division; Evaluated and reconciled bank accounts and resolved any discrepancies.
· Drove deposit mobilization and retention by focusing on account opening for Retail and Business Banking customers. Won new accounts and resuscitated dormant relationships.
· Sold Commercial, Business and Personal Banking products and services to existing customers and prospects
Timeline
Contact Centre Advisor
Lloyds Banking Group
10.2023 - 07.2024
Relationship Manager
Access Bank PLC
01.2019 - 09.2023
Customer Service for Retail Banking
Access Bank Plc
03.2015 - 12.2018
MBA - Finance And Investment
Ahmadu Bello University
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