Samuel Adusei Poku
Edmonton ,AB
Summary
Proven Sales Manager at Telecel Communications, adept in sales expertise and building customer loyalty, significantly increased sales revenue through strategic planning and team leadership. Skilled in cash handling and fostering strong customer relationships, consistently surpassing sales targets with a focus on achieving results and enhancing client satisfaction.
Overview
14
14
years of professional experience
Work History
Sales Assistant
Phone and Accessories Wholesale
01.2021 - 05.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
Salesperson
MTN Communications
01.2016 - 07.2020
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Networked within community to build and nurture successful relationships with new and long-term customers.
- Implemented effective sales strategies to maximize revenue generation.
Sales Manager
Telecel Communications
09.2010 - 09.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Education
Bachelor Of Business Administration And Management - Accounting And Finance
Asanteman SHS
Ghana,Kumasi 06.2011
Skills
- Cash Handling
- Goal-Oriented
- Stock management
- Sales expertise
- Customer Service
- Strong Communication and Interpersonal Skills
- Team Cooperation
- Building Customer Loyalty
Languages
English
Professional Working
Timeline
Sales Assistant
Phone and Accessories Wholesale
01.2021 - 05.2024
Salesperson
MTN Communications
01.2016 - 07.2020
Sales Manager
Telecel Communications
09.2010 - 09.2015
Bachelor Of Business Administration And Management - Accounting And Finance
Asanteman SHS
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