Samuel Aderemi
Regina,SK
Summary
Experienced technical analyst with a proven record in development, implementation, and support. Confident professional with over 7 years of expertise in Microsoft business applications and productivity tools. Dedicated to delivering exceptional results and providing seamless solutions to enhance organizational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
HEAD, TECHNICAL ANALYST (Contract)
Connex One Ltd
10.2020 - Current
- Conduct training sessions for 200+ end users, elucidating platform functionalities and resolving potential blockers
- Integrated with Microsoft Dynamics 365 Customer Engagement leveraging its CTI plugins, Power Automate flows and Case Management to Integrate with the Call Center Omnichannel solution
- Collaborate with internal support, developers, and clients to deliver integrations and customized solutions
- Leverage technical expertise in JavaScript, HTML, JSONata, and REST API for solution design, documentation and implementation
- Notable Clients:
- Flour Mills of Nigeria - Nigeria ( D365 CE, Case Management Integration with Connex AI)
- Higher Education Partners - South Africa (Salesforce CTI integration and Lead Management)
- Reflex (SA) - Using Power Automate as a API trigger solution for HALO CRM
- National Identity Management Commission (Nigeria) - (D365 CE [Interaction (Custom Table)] Sync with Connex One engagement record fields)
SENIOR BUSINESS ANALYST (Contract)
Habpee Canada ( as a Contract)
04.2021 - 12.2021
- Led business analysis initiatives for international clients, focusing on process improvement and requirements documentation
- Facilitate workshops to enhance synergy between business and engineering teams, resulting in measurable operational efficiency improvements
- Develop comprehensive Functional Requirement Specification documents, guiding development teams to exceed customer expectations
- Utilize tools such as Lucid Charts, Microsoft Visio, and Miro Boards for process documentation and wireframing
- Designed app models using Power Apps Canvas Apps and Model Driven Apps
- Collaborate with quality assurance teams to ensure thorough testing and adherence to requirements using Jira and Cucumber (Gherkin Scenarios)
- As a staff of Invictus Gurus (Texas USA) – Worked for Client Hapbee as a Business Analyst reviewing requirements for the Hapbee 2.0 mobile app.
TECHNICAL LEAD, MICROSOFT POWER PLATFORM SUPPORT
Tek-Experts
08.2018 - 10.2020
- Company Overview: Business Process Outsourcing (BPO) company for Micro Focus and Microsoft, offering specialized support and training
- Supported Microsoft Dynamics 365 CE and Microsoft Power Platform for European and North American Region as a Microsoft Support using a V-xxxx@microsoft.com account to respond to clients.
- Fully trained by Microsoft on Dynamics solutions and how to support the tool with emotional and business intelligence.
- Served as Technical Lead at Tek-Experts, a Business Process Outsourcing (BPO) company for Micro Focus and Microsoft, offering specialized support and training
- Business Process Outsourcing (BPO) company for Micro Focus and Microsoft, offering specialized support and training
Dynamics 365 CE Technical Consultant
Wragby Business Solutions and Technologies Ltd
02.2016 - 08.2018
- Contributed significantly to Wragby Business And Technologies Limited, a Microsoft Partner Company and multitime recipient of Partner of the Year awards, specializing in deploying solutions integrated with Dynamics 365 and other Microsoft technologies
- Deployed Microsoft Dynamics 365 solutions while getting exposure to Azure Portal, Business Central, Azure Entra, Finance and Operations.
Education
MASTER’S DEGREE - DATA COMMUNICATIONS AND NETWORKS
University of Hertfordshire
07.2011
BACHELOR'S DEGREE - COMPUTER ENGINEERING
Covenant University
07.2007
Skills
- Business Process Analysis
- Agile Methodologies
- Requirements Gathering & Documentation
- Stakeholder Management
- Microsoft Dynamics 365 & Power Platform
- Data Integration & Analytics
- Project Management
- User Training & Support
Certification
- Certified Associate Business Analyst, 2018-2021
- Microsoft Certified Solutions Architect Expert: Dynamics 365 + Power Platform, 2020-2022
References
References available upon request.
Workauthorization
I am a Permanent Resident of Canada.
Languages
English
Full Professional
Accomplishments
- 2018-2021. Certified Associate Business Analyst
- 2020-2022. Microsoft Certified Solutions Architect Expert: Dynamics 365 + Power Platform
Timeline
SENIOR BUSINESS ANALYST (Contract)
Habpee Canada ( as a Contract)
04.2021 - 12.2021
HEAD, TECHNICAL ANALYST (Contract)
Connex One Ltd
10.2020 - Current
TECHNICAL LEAD, MICROSOFT POWER PLATFORM SUPPORT
Tek-Experts
08.2018 - 10.2020
Dynamics 365 CE Technical Consultant
Wragby Business Solutions and Technologies Ltd
02.2016 - 08.2018
BACHELOR'S DEGREE - COMPUTER ENGINEERING
Covenant University
MASTER’S DEGREE - DATA COMMUNICATIONS AND NETWORKS
University of Hertfordshire
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