Samuel Adams
Brea
Summary
Dynamic Revenue Operation Specialist with proven expertise in Salesforce administration at Vensure Employer Services. Skilled in workflow automation and data analysis, I enhance team performance through effective communication and technical troubleshooting. Successfully developed custom reports that identified growth opportunities, driving operational efficiency and improving customer experience.
Overview
9
9
years of professional experience
Work History
Revenue Operation Specialist
Vensure Employer Services
Chandler
08.2022 - 07.2025
- Configured various objects, fields, record types and page layouts in Salesforce.
- Developed custom reports and dashboards to track data trends.
- Created and maintained workflow rules, validation rules, process builder automation, flows.
- Administered Salesforce system configurations and user permissions for optimal access.
- Provided technical support and troubleshooting assistance for Salesforce-related issues.
- Conducted user training sessions, enhancing team proficiency in Salesforce functionalities.
Sales Operations Specialist
Vensure Empolyer Service
Chandler
01.2020 - 08.2022
- Managed CRM system updates to ensure accurate tracking of customer interactions.
- Collaborated with sales teams to streamline communication and improve workflow efficiency.
- Maintained detailed documentation of operational procedures for training purposes.
- Created detailed reports on sales performance metrics for management review.
- Analyzed sales data to identify trends and opportunities for growth.
- Collaborated with other departments to develop strategies for improving customer experience.
Inside Sales Representative
Shift Human Capital Management
Irvine
06.2016 - 12.2019
- Utilized CRM software to track leads and customer interactions effectively.
- Delivered superior customer support to improve account retention rate.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
Education
High School Diploma -
Mission Viejo High School
Mission Viejo, CA06-2010
Saddleback College
Mission Viejo, CASkills
- Salesforce administration
- CRM management
- Workflow automation
- Sales performance metrics
- Report generation
- Data analysis
- Effective communication
- Problem solving
- Collaboration skills
- Technical troubleshooting
References
References available upon request.
Timeline
Revenue Operation Specialist
Vensure Employer Services
08.2022 - 07.2025
Sales Operations Specialist
Vensure Empolyer Service
01.2020 - 08.2022
Inside Sales Representative
Shift Human Capital Management
06.2016 - 12.2019
High School Diploma -
Mission Viejo High School
Saddleback College
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