Samuel Adams
Brea
Summary
Dynamic Revenue Operation Specialist with proven expertise in Salesforce administration at Vensure Employer Services. Skilled in workflow automation and data analysis, I enhance team performance through effective communication and technical troubleshooting. Successfully developed custom reports that identified growth opportunities, driving operational efficiency and improving customer experience.
Overview
9
9
years of professional experience
Work History
Revenue Operation Specialist
Vensure Employer Services
Chandler
08.2022 - 07.2025
- Configured various objects, fields, record types and page layouts in Salesforce.
- Developed custom reports and dashboards to track data trends.
- Created and maintained workflow rules, validation rules, process builder automation, flows.
- Administered Salesforce system configurations and user permissions for optimal access.
- Provided technical support and troubleshooting assistance for Salesforce-related issues.
- Conducted user training sessions, enhancing team proficiency in Salesforce functionalities.
Sales Operations Specialist
Vensure Empolyer Service
Chandler
01.2020 - 08.2022
- Managed CRM system updates to ensure accurate tracking of customer interactions.
- Collaborated with sales teams to streamline communication and improve workflow efficiency.
- Maintained detailed documentation of operational procedures for training purposes.
- Created detailed reports on sales performance metrics for management review.
- Analyzed sales data to identify trends and opportunities for growth.
- Collaborated with other departments to develop strategies for improving customer experience.
Inside Sales Representative
Shift Human Capital Management
Irvine
06.2016 - 12.2019
- Utilized CRM software to track leads and customer interactions effectively.
- Delivered superior customer support to improve account retention rate.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
Education
High School Diploma -
Mission Viejo High School
Mission Viejo, CA06-2010
Saddleback College
Mission Viejo, CASkills
- Salesforce administration
- CRM management
- Workflow automation
- Sales performance metrics
- Report generation
- Data analysis
- Effective communication
- Problem solving
- Collaboration skills
- Technical troubleshooting
References
References available upon request.
Timeline
Revenue Operation Specialist
Vensure Employer Services
08.2022 - 07.2025
Sales Operations Specialist
Vensure Empolyer Service
01.2020 - 08.2022
Inside Sales Representative
Shift Human Capital Management
06.2016 - 12.2019
High School Diploma -
Mission Viejo High School
Saddleback College
Similar Profiles
Katrina Monique PugradKatrina Monique Pugrad
Client Relations Specialist at Vensure Employer ServicesClient Relations Specialist at Vensure Employer Services
Daniel ArledgeDaniel Arledge
DevOps Engineer at Vensure Employer ServicesDevOps Engineer at Vensure Employer Services
Nikole JohnsonNikole Johnson
Payroll Lead at Vensure Employer ServicesPayroll Lead at Vensure Employer Services
Toni TunbyToni Tunby
Data Entry / Oline Permit Puller at The Permit GuysData Entry / Oline Permit Puller at The Permit Guys
Blake BirkettBlake Birkett
Fleet and Safety Coordinator at Ben's AsphaltFleet and Safety Coordinator at Ben's Asphalt