Samuel .
Nelson,BC
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Prestige Inn Golden
05.2024 - 09.2024
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Front Crew
A&W
07.2023 - 05.2024
- Streamlined order processing for increased efficiency through accurate communication with kitchen staff.
- Provided amazing customer service by greeting customers and quickly fulfilling orders and requests.
- Cleaned kitchen area, counters, food preparation areas and utensils.
Front Desk Agent
Park Inn by Radisson
05.2018 - 10.2022
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
Education
Post Graduate Diploma In Hospitality - Hospitality Management
Selkirk College
Nelson, CanadaSkills
- Inventory Oversight
- Reservation Systems
- Credit and cash payments
- Problem-solving skills
- Proficiency in Visual Matrix PMS
- Proficiency In Opera PMS
Languages
English
Professional Working
Certification
Serving It Right
Timeline
Front Desk Agent
Prestige Inn Golden
05.2024 - 09.2024
Front Crew
A&W
07.2023 - 05.2024
Front Desk Agent
Park Inn by Radisson
05.2018 - 10.2022
Post Graduate Diploma In Hospitality - Hospitality Management
Selkirk College
Serving It Right
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