Samudra Pandey
Scarborough,ON
Summary
Successful Customer Service Representative with 1 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations . Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
General Merchandise Associate
Bhatbhateni Supermarket
Maharajgunj , Bagmati
06.2020 - 12.2022
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise , clearly labeling items, arranging according to size or color and preparing attractive displays.
- Assisted customers by answering questions and fulfilling requests.
- Listened to customer needs and desires to identify and recommend optimal products.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Assisted customers with locating and choosing merchandise in any store department.
- Answered questions about store policies and concerns to support positive customer experiences.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Issued receipts and processed refunds, credits, or exchanges.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
Public Health
07.2018
Skills
- Invoicing and collection
- Inbound and Outbound Calling
- Complaint resolution
- Credit card processing
- Good listening skills
- POS systems expert
- Money handling abilities
- Stocking and replenishing
- MS Office
- Software applications
- Search Engine Optimization
- Customer support
- Customer expectations management
- Claims
- Cash Handling
- Customer Service Excellence
- Payment processing
Timeline
General Merchandise Associate - Bhatbhateni Supermarket
06.2020 - 12.2022
Yeti Health Science Academy - , Public Health
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