BIPLOB ALI
Winnipeg,Canada
Summary
Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in ONQ PMS and MS Office, with friendly and decisive approach to resolving challenges. Problem-solving Front Desk agent at busy hotel experienced in upselling and marketing property amenities. Multilingual and dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence. Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.
Overview
4
4
years of professional experience
Work History
Front Desk Agent I
Hilton Winnipeg Airport Suites
02.2022 - Current
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
- Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
- Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
- Trained new front desk staff members, improving overall team performance and knowledge.
- Managed inventory of supplies at the front desk, ordering additional resources when necessary to maintain efficient operations.
- Improved communication among various hotel departments by implementing weekly meetings that focused on collaboration and teamwork.
- Utilized problem-solving skills regularly in addressing unforeseen challenges that arose during day-to-day operations at the hotel''s front desk area.
- Supervised daily shift changes, ensuring smooth transitions between staff members at the front desk.
- Coordinated with sales department on group bookings, ensuring seamless communication between departments for optimal client experience.
Unloader Associate I
Walmart
06.2024 - 10.2024
- Unloaded freight from trucks and containers using pallet jacks, hand-trucks, and forklifts
- Verified shipment accuracy against shipping documents
- Palletized goods for storage or transport utilizing shrink wrap machines and plastic banding equipment
- Inspected products for damages or defects prior to stocking shelves
Customer Service Representative I
Katshion
01.2022 - 07.2023
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Maintained detailed records of customer interactions, transactions and comments for future reference
- Gathered customer feedback through surveys and used the data to improve customer service
Food Server
Santa Lucia Pizza
02.2021 - 02.2022
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Education
Hotel & Hospitality Services Certificate -
Manitoba Institute of Trades and Technology
03.2022
High School -
Shaheed Police Smrity College
01.2017
Skills
- ONQ PMS system operation
- Leadership qualities
- Complaint management
- Scheduling and calendar management
- Inventory oversight
- Reservations management
- Staff supervision
- Daily reporting
- Front desk supplies management
- Staff management
- Operations management
- Team building and supervision
- Documentation and reporting
References
Available Upon Request
Certificatesandlicense
- Smart Choices, 06/06/21, Province of Manitoba
- Clean it Right, 09/06/21, Province of Manitoba
- First Aid & CPR/AED Level C, 01/01/21, 12/31/24, Province of Manitoba
- WHMIS 2015 (GHS), 07/30/21, Province of Manitoba
- Food Safe Handler, 10/07/21, Province of Manitoba
- Class 5 Full License, Province of Manitoba
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working
Timeline
Unloader Associate I
Walmart
06.2024 - 10.2024
Front Desk Agent I
Hilton Winnipeg Airport Suites
02.2022 - Current
Customer Service Representative I
Katshion
01.2022 - 07.2023
Food Server
Santa Lucia Pizza
02.2021 - 02.2022
High School -
Shaheed Police Smrity College
Hotel & Hospitality Services Certificate -
Manitoba Institute of Trades and Technology
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