Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic
Samson Adam

Samson Adam

Saint John

Summary

Experienced Procurement Manager with over 20 years of diverse experience in Supply Chain Management and Shared Service and excellent reputation for resolving problems and improving customer satisfaction.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Procurement Manager

Alight Solutions
Saint John
12.2019 - Current
  • Develop and Implement sourcing strategies that support the company's goals.
  • Identify total cost-saving strategies to reduce or avoid costs.
  • Lead negotiations with suppliers to ensure favorable terms and pricing.
  • Review terms on all MSA and SOW renewals to align with the company and category strategy.
  • Develop, maintain, improvise benchmarks and metrics to set standards and pursue sourcing opportunities.
  • Manage and review RFI, RFP T&C's, service descriptions, SLA, risks and pricing.
  • Maintain contracts lifecycle and ensure continuity of business.
  • Identify bottlenecks, challenges and collaborate on the appropriate solutions.
  • Prepare reports, analysis and KPI's for leadership reviews.
  • Collaborate and support stakeholders, legal, business teams and colleagues as required.
  • Keep up with knowledge on industry trends, challenges, suppliers and opportunities.

Procurement Manager

Alight Solutions
India
08.2017 - 08.2019
  • Engaged in Global RFI and RFPs.
  • Implemented total cost management initiatives to generate cost savings.
  • Created and executed multi-year strategic contracts.
  • Managed supplier data and approved supplier list.
  • Collaborated with key stakeholders build service delivery and SLA's.
  • Managed supplier behaviours through regular meetings.
  • Performed risk management for supply contracts and agreements.
  • Collaborate with key stakeholders to build Service Descriptions and SLA's.

Commercial Manager

Alight Solutions
India
05.2016 - 09.2016
  • Monitored and approved change requests.
  • Prepared savings report on a monthly basis.
  • Coordinated supplier scorecards and one-off compliance & security audits.
  • Obtained D&B reports of all partners bi-annually for evaluation.
  • Initiated partner risk management actions, where required.
  • Coordinated with Finance / Accounts and maintained the latest VAT/GST and Withholding tax database.

Transactional Processing Manager

Unisys India Pvt Ltd
India
03.2009 - 03.2016
  • Master Data Management.
  • Created a metric driven performance management tool to evaluate and develop people performance.
  • Developed KPI's to monitor, track and deliver client expectations.
  • Designed internal stakeholder communication and delivery matrix to manage clients.
  • Implemented ISO 9001 based documentation practices.
  • Designed an internal and external client satisfaction annual survey to gauge customer perception and modify internal process to meet expectations.
  • Developed reports to manage multiple programs through BI.
  • Created bulk upload information update with built in error check.

Assistant Manager

E.M.R.I
India
11.2008 - 03.2009
  • Created an emergency request team to handle life-threatening cases.
  • Created a decentralized self-service concept to manage leaves with process responsibility.
  • Initiated the concept of providing feedback with an anonymous email process.
  • Created syllabus for career development and mentorship to ensure consistency in learning.
  • Designed a quality monitoring sheet with client expectations in mind for voice and non-voice processes.

Team Manager

Convergys India Services
India
02.2003 - 10.2008
  • Company Overview: Shared Services
  • Shared Services

Team Manager

Convergys India Services
India
04.2008 - 10.2008
  • Company Overview: Billing, Semi Technical Support
  • Billing, Semi Technical Support

Team Leader

Convergys India Services
India
10.2004 - 04.2008
  • Company Overview: In Bound Sales Program
  • In Bound Sales Program

Quality Evaluator

Convergys India Services
India
02.2004 - 10.2004
  • Company Overview: Online Shopping
  • Online Shopping

Tier 2 - Escalation Desk

Convergys India Services
India
02.2003 - 02.2004
  • Company Overview: Telecom
  • Telecom

Customer Service Representative

First Ring Pvt Ltd
09.2001 - 02.2003

Education

International Business Management -

New Brunswick Community College
06.2020

MBA - Human Resource Management

Annamalai University
06.2008

Bachelor of Science -

Bangalore University
06.2000

Canada ITIL Foundation V3 -

APMG-International
05.2011

Certified Process Professional -

BP Group
12.2011

Skills

  • Client Management
  • Change Management
  • Vendor Management
  • Continuous Improvement
  • Reporting

Certification

  • 06/01/20, FIIT Diploma, Forum for International Trade Training, Canada
  • 05/01/11, ITIL Foundation V3, APMG International
  • 12/01/11, Certified Process Professional (CPP), BP Group

Personal Information

Title: Procurement Manager

Timeline

Procurement Manager

Alight Solutions
12.2019 - Current

Procurement Manager

Alight Solutions
08.2017 - 08.2019

Commercial Manager

Alight Solutions
05.2016 - 09.2016

Transactional Processing Manager

Unisys India Pvt Ltd
03.2009 - 03.2016

Assistant Manager

E.M.R.I
11.2008 - 03.2009

Team Manager

Convergys India Services
04.2008 - 10.2008

Team Leader

Convergys India Services
10.2004 - 04.2008

Quality Evaluator

Convergys India Services
02.2004 - 10.2004

Team Manager

Convergys India Services
02.2003 - 10.2008

Tier 2 - Escalation Desk

Convergys India Services
02.2003 - 02.2004

Customer Service Representative

First Ring Pvt Ltd
09.2001 - 02.2003

International Business Management -

New Brunswick Community College

MBA - Human Resource Management

Annamalai University

Bachelor of Science -

Bangalore University

Canada ITIL Foundation V3 -

APMG-International

Certified Process Professional -

BP Group

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