SAMSON YOHANNES
Swan Facilities Ltd & Canaan Developers
TORONTO,ON
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work
Location Preference
On-SiteRemoteHybrid
Location:
TORONTO, ON
Open to relocation:
Yes
Minimum Desired Compensation
$45000/yr
Important To Me
Career advancementCompany CultureWork-life balancePersonal development programs
5
Languages
11
Years of experience
Operations Manager directing multi-site residential property operations across 5+ sites concurrently, maintenance, security, cleaning, waste management, fire-safety systems, and compliance. Tracks 10-20 work orders weekly across sites while coordinating budgets, contractor performance, and prepares 10+ operational reports, maintenance records, and handover documents per month while supporting vendor management. Leads site teams, resolves resident escalations, and supports capital improvement planning that protects asset condition and service standards.
Work History
Operations Manager
1 Year 7 Months- Directed daily facilities operations , aligning maintenance schedules, contractor activity, and service delivery standards.
- Coordinated site inspections, identifying compliance gaps and implementing corrective actions across properties.
- Managed contractors and suppliers for elevators, generators, pumps, CCTV, intercoms, and fire-safety systems through preventive maintenance and remedial follow-up.
- Managed vendor relationships, negotiating service quality, response times and operational requirements.
- Directed multi-site facilities operations across apartments, coordinating cleaning, security, landscaping, waste removal, and compliance activities.
- Supervised teams across housekeeping, security, and technical support, ensuring reliable site coverage.
- Monitored health, safety and environmental practices, enforcing procedures and reducing operational risk.
- Controlled operational budgets, tracking recurring and fixed costs, prioritizing resources for critical maintenance needs.
- Reported performance trends to leadership, supporting decisions on service improvement and resources planning.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Handled problematic customers and clients to assist lower level employees and maintain excellent customer service.
- Track 10-20 work orders weekly across sites to coordinate maintenance follow-up, escalation, and service continuity.
Sales & Marketing Department Head
1 Year 5 Months- Managed 100-200 customer orders monthly, coordinating processing, delivery follow-up, and dispatch accountability across the sales team.
- Directed sales operations by coordinating team performance, invoicing, and accountability for dispatched goods.
- Built sales budgets, projections, market analyses, and daily, monthly, and annual reporting to support target setting.
- Managed key client relationships, payment follow-up, complaints, pricing, discounts, stock visibility, and promotion planning.
Junior Auditor
11 Months- Verified 5-10 payroll records weekly while supporting tax calculations and year-end audit work.
- Reviewed 50-100 expense samples monthly during audit testing to support vouching and balance checks.
- Tested cost of sales and administrative expenditures to confirm proper coding and document support.
- Checked opening and closing balances against prior-year income statements to validate ledger accuracy.
- Supported year-end inventory exercises and external audits for multiple organizations.
- Performed audit testing and vouching of expenses, cost of sales and administrative expenditure; verified opening and closing balances and prior-year income-statement records.
- Supported preparation of income statements
Head of Operations
5 Months- Coordinated 30-50 dispatches weekly across outbound packaging, shipment release, and airport collections.
- Reviewed 5-10 shipment records daily to manage customer updates and freight alerts.
- Managed customer and shipment data to keep inbound and outbound operations organized and current.
- Communicated shipment issues and customer notifications promptly to support smooth service delivery.
- Calculated shipment charges by package type and destination, then prepared monthly cash-collection and bank-deposit reports.
Lab Assistant - Quality Assurance
10 Months- Maintained 15-30 laboratory and production records weekly to track test results, observations, and compliance documentation.
- Logged 5-10 quality tests daily across brewing, fermentation, and finished-product checks to support release decisions.
- Performed pH, acidity, temperature, CO2, alcohol content, air pressure, and pasteurization checks during routine quality-control testing.
- Examined raw materials before production to verify basic quality standards and flag issues for follow-up.
- Supported laboratory operations by organizing routine testing materials and keeping production-quality documentation current.
Education
Full-Stack Software Development - Software Engineering
Bachelor of Science - Computer Science
High School Diploma
Skills
Multi-site facilities management
Property operations
Preventive & corrective maintenance
Vendor & contract management
Operational reporting
Inventory and supply chain operations
Capital projects
Budgeting & cost control
Service charge reconciliation
Lease administration
Facilities KPI tracking
Stakeholder & resident relations
HSE & compliance
Team leadership
Maintenance planning
Work order management
Vendor performance scorecards
Soft services management
Building services coordination
Fire drill coordination
Fire-safety systems
Accomplishments
- Building Elevator Modernization Project: Coordinated contractor engagement, contract drafting, technical and commercial quotation reviews, scope definition, equipment compatibility considerations and implementation planning for a major lift modernization project.
- Residential Property Water Filtration System Installation: coordinated contractors and stakeholders around technical requirements, installation activities and opertional considerations for the building's water treatment and filtration system.
- Solar Hot-Water System Optimisation Project: Coordinated contractor assessments and remedial works, monitored performance and pursued corrective actions where system results did not meet expectations.
- Property Handover & Operational Mobilisation: Supported transition from developer to property management including snag tracking, key control documentation etc
- Oversight of deep cleaning project for newly completed construction site (Altura Apartments) that expanded to approximately 30 casual workers to meet transition requirements.
LANGUAGES
English
Tigrinya
Kiswahili
French
Amharic
Personal Information
TitlE: OPERATIONS MANAGER |PROJECT COORDINATION
Timeline
Operations Manager
Swan Facilities Ltd & Canaan Developers
12.2024 - 07.2026Read More
Sales & Marketing Department Head
Alla International Co Ltd
12.2021 - 05.2023Read More
Junior Auditor
HLB Abraham Isaac & Co
09.2016 - 08.2017Read More
Head of Operations
DHL Asmara
03.2016 - 08.2016Read More
Lab Assistant - Quality Assurance
Asmara Beer Factory (Melotti)
05.2015 - 03.2016Read More
Nairobi School
High School Diploma
Read More
Eritrean Institute of Technology (EIT)
Bachelor of Science from Computer Science
Read More
Zindua School of Technology
Full-Stack Software Development from Software Engineering
Read More