Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Timeline
Generic

SAMSON PETER

York,ON

Summary

Highly proactive manager with 8 years of experience in team leadership in hospitality industry. Background includes sales, management and customer service in fast-paced settings.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Tim Hortons
03.2022 - 10.2023
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Led and directed team members on effective methods, operations and procedures.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

Restaurant Crew Member (Part Time)

Famous Peppers
10.2021 - 12.2021
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.
  • Became familiar with products to answer questions and make suggestions.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Utilized POS system to receive and process food and beverage orders.

Manager

Wendys (DP. Murphy Inc.)
12.2018 - 12.2021
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
  • Kept employees operating productively and working on task to meet business and customer needs
  • Trained and mentored new employees to maximize team performance
  • Identified and communicated customer needs to supply chain capacity and quality teams
  • Tracked receipts, employee hours and inventory movements
  • Supervised site investigations, reported issues and escalated those that required further assistance
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Managed on-site evaluations, internal audits and customer surveys.
  • Ordered supplies

Customer Service Representative

TTEC Charlottetown
03.2018 - 11.2018
  • Responded to customer requests for products, services and company information
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
  • Educated customers on promotions to enhance sales
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
  • Answered customer telephone calls promptly and in appropriate manner
  • Compiled customer feedback and recommended service delivery improvements to management
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns

Restaurant Manager

Churrasco of St.Clair
05.2016 - 01.2018
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Led and directed team members on effective methods, operations and procedures.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Night Auditor & Front Desk Agent (Internship)

Holiday Inn Express Toronto East - Scarborough
01.2016 - 04.2016
  • Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue
  • Kept accounts in balance and ran daily reports to verify totals
  • Ran daily, weekly and monthly reports to close day and meet objectives
  • Documented accounts and logs throughout shift to keep up with all requirements
  • Checked requests and room service for accuracy and any needed assistance
  • Looked over pending check-ins and payment processes to complete closing procedures
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew
  • Efficiently resolved guest complaints and ensured that issues were addressed promptly
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies
  • Supervised front desk operations to ensure that all guests received superior customer service from hotel employees
  • Walked through properties to maximize guest safety and clear areas of trash and debris
  • Logged wake-up call requests and set up automatic rings in system
  • Entered customer data in system updated information whenever patrons changed rooms

Catering Supervisor

Rajah Ram Catering Services
06.2015 - 12.2015
  • Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests

Education

Hospitality Management, Hotel and Resort

Centennial College - Progress Campus
Toronto, ON
04.2016

Higher secondary education - Electronic science

Bishop Hodges Higher Secondary School
Mavelikara, KL
04.2014

Skills

  • Excellent interpersonal skills
  • Very good leadership and time management skills
  • Team player with ability to work independently as required
  • Works well under pressure
  • Service-oriented
  • Stock records management
  • Creative problem solver
  • Hiring,Staff education and training
  • Menu Planning
  • Business Operations Expertise
  • Labor and Food Cost Control

Websites

Languages

English
Full Professional
Malayalam
Native or Bilingual
Hindi
Professional Working
Tamil
Professional Working

Certification

  • Opera e-learning certification in Front office management and sales and catering.
  • Tim's U certification-Operations management advanced program
  • Food Handler Certified
  • Smart Serve Certified


Timeline

Restaurant Manager

Tim Hortons
03.2022 - 10.2023

Restaurant Crew Member (Part Time)

Famous Peppers
10.2021 - 12.2021

Manager

Wendys (DP. Murphy Inc.)
12.2018 - 12.2021

Customer Service Representative

TTEC Charlottetown
03.2018 - 11.2018

Restaurant Manager

Churrasco of St.Clair
05.2016 - 01.2018

Night Auditor & Front Desk Agent (Internship)

Holiday Inn Express Toronto East - Scarborough
01.2016 - 04.2016

Catering Supervisor

Rajah Ram Catering Services
06.2015 - 12.2015

Hospitality Management, Hotel and Resort

Centennial College - Progress Campus

Higher secondary education - Electronic science

Bishop Hodges Higher Secondary School

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