Summary
Overview
Work History
Education
Skills
Timeline
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Samson David

Regina,SK

Summary

Proven track record in enhancing customer satisfaction and streamlining inventory control at Bergesr Paint. Skilled in leveraging problem-solving acumen and team collaboration to exceed sales goals. Negotiated favorable terms as a Procurement Officer at Etex Group, achieving significant cost savings. Demonstrates exceptional customer service and organizational skills. Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.

Overview

10
10
years of professional experience

Work History

Store Associate

Bergesr Paint
03.2019 - 12.2023
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Increased sales and customer satisfaction through personalized servicing.
  • Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
  • Processed returns and exchanges efficiently, adhering to company policies and procedures.
  • Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
  • Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.

Procurement Officer

Etex Group
02.2014 - 08.2018
  • Built relationships with vendors to negotiate ideal terms for purchases.
  • Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
  • Developed strong partnerships with vendors to secure favorable pricing, payment terms, and delivery schedules.
  • Managed procurement projects from initiation to completion, ensuring timely delivery of goods and services.
  • Developed and strengthened supplier relationships.
  • Improved supplier relationships through regular communication, timely payments, and transparent dealings.
  • Monitored market trends closely to identify potential shifts in pricing or availability that could affect procurement decisions.
  • Evaluated internal needs and developed plans for maintaining optimal supply levels.
  • Achieved cost savings by conducting thorough market research before initiating the purchasing process.
  • Maintained current understanding of pricing structures, market conditions and trends in industry.
  • Input, analyzed and reported on data covering all aspects of procurement operations.
  • Contributed to company profitability by identifying innovative ways to cut costs without compromising essential business functions or stakeholder satisfaction levels.
  • Evaluated vendor performance regularly to maintain reliable supply chain operations and address issues promptly.
  • Collaborated cross-functionally to identify opportunities for improving efficiency in purchasing procedures.
  • Set up and negotiated contracts to obtain favorable pricing and delivery structures.

Education

Bachelor of Science - Engineering

Ahmadu Bello University
Zaria, Nigeria
11.2000

Skills

Customer Service

Customer Assistance

Cash Handling Accuracy

Attention to Detail Focus

Organization

Problem-solving acumen

Team Collaboration

Active listening techniques

Inventory Control

Store Cleanliness Maintenance

Basic math skills application

Computer literacy fundamentals

Patience and empathy demonstration

Team Leadership

Timeline

Store Associate

Bergesr Paint
03.2019 - 12.2023

Procurement Officer

Etex Group
02.2014 - 08.2018

Bachelor of Science - Engineering

Ahmadu Bello University

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Samson David