Summary

Overview

Work History

Education

Skills

Accomplishments

Sport, investment analysis, music

Timeline

Samson Babalola

Surrey,BC

Summary

PERSONAL SUMMARY A smart and customer-friendly personality with experience in data gathering and analysis, retail, sales, and engineering operations, as well as assisting customers in troubleshooting product and service challenges and ensuring client/customer satisfaction. Able to communicate politely, and possess an approachable, cheerful, and friendly attitude. Currently looking for a suitable position in an exciting business and technical role that offers significant opportunities for career progression as well as the opportunity to add value to the organization and exceed customers’ expectations.

Overview

years of professional experience

Work History

SENIOR INSPECTOR OF MINES

Federal Ministry of Mines & Steel Development

01.2022 - 12.2023

Taking records of revenue and explosive usage
Evaluation of Minimum Work Program and Progress Report
Supervising quarries, exploration sites, and artisanal miners
Writing technical reports
Produced Mine Designs and Projection Plans using core drill data
Data gathering and Analysis using Microsoft Excel to determine mineral productivity.
Developed safety plans, procedures, and policies in collaboration with mining operators.

Vacation Mining Engineer

OZ Minerals PTY Limited (Now BHP)

01.2021 - 04.2021

Designed and data analysis of explosives.
Sampling and data collection.
Risk assessments and management.
Data visualization using Mine management software.
Investigated mineral deposits and collaborated with geologists and geoscientists.
Prepared reports and attended meetings with other colleagues to receive current information on pending legislation and environmental regulations.

INSPECTOR OF MINES,

Federal Ministry Of Mines & Steel Development

01.2017 - 12.2019

Taking records of revenue and explosive usage
Evaluation of Minimum Work Program and Progress Report
Provide extension service to quarries, exploration sites, and artisanal miners
Writing technical reports on mining-related matters
Data gathering and Analysis using Microsoft Excel.
Improved quality assurance procedures to minimize errors and increase the effectiveness of inspections.
Maintained up-to-date inspection and audit records for improved reporting and analysis.
Prepared reports detailing findings of inspections, investigations, and tests.

Call Center Representative

Info System, EBIS

07.2014 - 09.2016

Manage large amounts of inbound and outbound calls promptly
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
Build sustainable relationships and engage customers by ensuring customers’ satisfaction
Keep records of all conversations in our call center database in a comprehensible way
Meet personal/team qualitative and quantitative targets
Obtains client information by answering telephone calls, interviewing clients, and verifying information
Determines eligibility by comparing client information to requirements
Establishes policies by entering client information and confirming prices
Inform clients by explaining procedures, answering questions, and providing information.
Approved and terminated customer contracts upon request.
Placed outbound customer service or customer satisfaction calls to follow up on issues.

CALL CENTER EXECUTIVE (Inbound & Outbound)

Ascentech

01.2013 - 06.2014

Place and receive calls from customers
Ensure timely resolution of customer challenges regarding products/services
Resolve customer complaints calmly and professionally
Always maintain a professional demeanour in the resolution of issues.
Developed process controls and metrics for daily management of call center.

RETAIL ASSISTANCE

Miracle Plastic

01.2012 - 12.2012

Assisting customers in the selection and purchase of items
Completing sales sheets at the end of the day
Ensuring that the shop counter is always manned
Processing cash and credit card transactions accurately & efficiently
Managing the till, taking money from customers, and hanging out receipts
When required wrapping up purchased items for customers
Following policies & procedures relating to cash & stock handling.
Greeted customers, helped locate merchandise, and suggested suitable options.
Balanced and organized cash register by handling cash, counting change, and storing coupons.
Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

Master’s Degree - Mining Engineering

University of Adelaide

Adelaide

12.2021

Bachelor's Degree - Mining Engineering

Federal University of Technology

Akure, Nigeria

09.2011

Master of Science - Business And Project Management

Vancouver Community College

Vancouver, BC

09.2025