Sapia Ali
Etobicoke
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Regalz Kitchen and Bar
North York, Ontario
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Processed customer orders promptly to increase customer satisfaction.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Customer Service Representative
Nexttel
04.2016 - 08.2023
- Managed over 50 customer calls per day via phone, email, and live chat, resolving customer complaints and issues in timely and empathetic manner.
- Maintained high level of product knowledge to offer accurate information to customers.
- Recorded and analyzed customer feedback to identify trends and suggest improvements
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients
Administrative Assistant
MTN Communications
01.2013 - 03.2016
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Organized office events such as holiday parties or team-building activities, promoting positive company culture and boosting employee morale.
Education
Associate of Science - Business Administration
Bamenda University of Science And Technology
Cameroon10.2012
Skills
- Effective management and business administration skills
- Excellent communication Skill (Empathetic and keen listener to needs of customer)
- Multitasking & Organized
- Problem solving and great team player
- Proficient MS Office
- Interpersonal Relationships
- Warehouse Operations
Languages
English
Full Professional
French
Professional Working
Certification
CPR First Aid Training
Crisis Prevention Intervention (CPI)
Timeline
Server
Regalz Kitchen and Bar
09.2023 - Current
Customer Service Representative
Nexttel
04.2016 - 08.2023
Administrative Assistant
MTN Communications
01.2013 - 03.2016
Associate of Science - Business Administration
Bamenda University of Science And Technology
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