CRM - Salesforce
Sam Sajadian Mousavi
Commerce
Thornhill,ON
Summary
Motivated and customer-oriented individual in the final year of a Bachelor of Commerce degree with extensive experience in customer service. Proven track record in providing exceptional support and fostering collaboration within team environments.
Overview
5
5
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Fitness Coach
City Of Vaughan
12.2021 - Current
- Contributed to exceptional customer experiences by effectively supporting and resolving concerns, determining solutions, promoting product advice and services. Developed strong relationships with clients, fostering trust and loyalty in their fitness journeys.
- Exhibited reasonable decision-making skills in high-risk situations involving clients with disabilities, previous injuries, and current injuries, ensuring their safety and well-being.
- Facilitated a positive work environment by keeping the team informed and reporting to the manager regarding daily activities, client interactions, safety protocols, and incidents through effective communication skills, ensuring strong team collaboration.
- Supported customers in completing forms and uploading consultation and personal training documents to the online system, ensuring accurate recording of client history.
- Routinely attended team meetings and supported teams goals in process improvement opportunities. Contributed valuable information and suggestions to enhance standardized consultation procedures and improve customer experience satisfaction, demonstrating excellent communication and collaboration skills.
- Supported the timely relocation and organization of fitness equipment in new gym locations, ensuring safety and productivity through effective collaboration.
Swimming Instructor
City Of Vaughan
09.2019 - 03.2020
- Demonstrated strong leadership and communication skills by providing clear instructions and feedback to swimmers, ensuring a safe and effective learning environment.
- Collaborated with fellow instructors to design and implement swimming programs, supported team efforts to enhance overall customer service and satisfaction, and communicated progress to parents through regular reports on individual swimmers.
- Utilized excellent customer service skills to address and resolve participant concerns, offering support and solutions to improve their experience and build strong client relationships.
Sales Representative
Best Buy Canada
09.2018 - 01.2020
- Demonstrated communication skills by greeting customers and identifying their needs in a professional manner, ensuring a positive customer service experience and efficient resolution of inquiries.
- Exhibited strong sales skills by providing tailored recommendations and support for electronics purchases, leading to increased sales and customer satisfaction.
- Supported cash register operations and processed online orders, utilizing the ADVANTAGe POS system to ensure smooth and efficient transactions, which improved customer satisfaction.
- Collaborated with team members to accurately apply price tags and manage product displays, ensuring correct pricing.
Education
Bachelor of Arts - Commerce
05.2001 -
Skills
Customer Service
Decision-Making
Effective Communication
Highly Collaborative
Leadership
Time Management
People Oriented
Sales and Transaction
Consulting and Training
Microsoft
CRM Software
Software
Microsoft Office
DocuSign
Adobe Acrobat DC
Certification
Standard First Aid And CPR/AED Level C
Timeline
CPT - Certified Personal Trainer
06-2023
Standard First Aid And CPR/AED Level C
01-2022
Fitness Coach - City Of Vaughan
12.2021 - Current
Swimming Instructor - City Of Vaughan
09.2019 - 03.2020
Swim Instructor
08-2019
Lifesaving Instructor
08-2019
Emergency First Aid Instructor
08-2019
Sales Representative - Best Buy Canada
09.2018 - 01.2020
York University - Bachelor of Arts, Commerce
05.2001 -