SAMRITI Lakha
Brampton
Summary
Dedicated Food Service Supervisor with over 1 year of experience in optimizing operations and delivering exceptional customer service. Proven track record of improving customer satisfaction scores by 15% and reducing operational costs by 20% through strategic inventory management, waste reduction, and process improvements. Adept at leading and training teams to achieve peak performance while ensuring rigorous compliance with health and safety regulations. Recognized for a proactive approach in resolving issues, enhancing overall team efficiency, and driving operational excellence.
Energetic and organized, with keen ability to manage teams and ensure customer satisfaction. Possesses solid understanding of food safety regulations and effective staff training techniques. Able to drive operational efficiency and create positive dining experience for guests.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Tim Hortons
11.2022 - 02.2025
- Enforce compliance with regulatory requirements for safe food handling and sanitation, resulting in consistently high health and safety inspection scores.
- Address customer complaints and concerns promptly and professionally, leading to a 15% improvement in customer satisfaction scores.
- Train and develop food service team members in company policies and service standards, enhancing team performance and service quality.
- Implement cost-saving measures through effective tracking and control of food, supplies, and waste, achieving a 20% reduction in operational costs.
- Optimize operational workflows and staff scheduling to improve efficiency and reduce labour costs.
- Lead by example, motivating team members to deliver exceptional performance and resolve issues proactively.
Education
NACC - Personal Support Worker
NASIT (North American School of Information Technology)
Computer System Technician - Networking
St. Clair College
Mississauga, ON08.2023
Skills
- Team development
- Inventory management
- Food preparation expertise
- Menu design expertise
- Conflict management
- Health and safety regulations expertise
- Operational performance enhancement
- Staff supervision
- Kitchen staff coordination
- Staff leadership
- Food preparation
- Health regulations
Certification
cpr + first aid
Timeline
Food Service Supervisor
Tim Hortons
11.2022 - 02.2025
Computer System Technician - Networking
St. Clair College
NACC - Personal Support Worker
NASIT (North American School of Information Technology)
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