Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SAMRITI Lakha

Brampton

Summary

Dedicated Food Service Supervisor with over 1 year of experience in optimizing operations and delivering exceptional customer service. Proven track record of improving customer satisfaction scores by 15% and reducing operational costs by 20% through strategic inventory management, waste reduction, and process improvements. Adept at leading and training teams to achieve peak performance while ensuring rigorous compliance with health and safety regulations. Recognized for a proactive approach in resolving issues, enhancing overall team efficiency, and driving operational excellence.

Energetic and organized, with keen ability to manage teams and ensure customer satisfaction. Possesses solid understanding of food safety regulations and effective staff training techniques. Able to drive operational efficiency and create positive dining experience for guests.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Food Service Supervisor

Tim Hortons
11.2022 - 02.2025
  • Enforce compliance with regulatory requirements for safe food handling and sanitation, resulting in consistently high health and safety inspection scores.
  • Address customer complaints and concerns promptly and professionally, leading to a 15% improvement in customer satisfaction scores.
  • Train and develop food service team members in company policies and service standards, enhancing team performance and service quality.
  • Implement cost-saving measures through effective tracking and control of food, supplies, and waste, achieving a 20% reduction in operational costs.
  • Optimize operational workflows and staff scheduling to improve efficiency and reduce labour costs.
  • Lead by example, motivating team members to deliver exceptional performance and resolve issues proactively.


Education

NACC - Personal Support Worker

NASIT (North American School of Information Technology)

Computer System Technician - Networking

St. Clair College
Mississauga, ON
08.2023

Skills

  • Team development
  • Inventory management
  • Food preparation expertise
  • Menu design expertise
  • Conflict management
  • Health and safety regulations expertise
  • Operational performance enhancement
  • Staff supervision
  • Kitchen staff coordination
  • Staff leadership
  • Food preparation
  • Health regulations

Certification

cpr + first aid


Timeline

Food Service Supervisor

Tim Hortons
11.2022 - 02.2025

Computer System Technician - Networking

St. Clair College

NACC - Personal Support Worker

NASIT (North American School of Information Technology)
SAMRITI Lakha