Samriti

• Achieved a 50% increase in renewal expansion across the last three quarters.
• Drive Retention and Renewals.Manage the end-to-end renewal process, ensuring timely and successful contract renewals that align with customer goals and business objectives.
• Monitor Account Health. Regularly assess account satisfaction, identify risks, and implement strategies to mitigate churn through proactive engagement.
• Strengthen Customer Relationships. Build trust and rapport with decision-makers and stakeholders to become a trusted advisor and partner.
• Identify Growth Opportunities. Work collaboratively with customers to uncover upselling and cross-selling opportunities that drive additional value and support their business needs.
• Collaborate Across Teams. Partner with Customer Success, Product, and Support teams to address customer needs promptly and ensure a positive experience.
• Lead Negotiations. Manage pricing discussions and contract terms to secure favorable agreements for both the customer and the company.
• Stay Informed. Keep up-to-date with industry trends, competitive dynamics, and product developments to provide valuable insights and guidance to customers.

• Successfully renewed contracts and expanded solution footprints across 90% of client base, exceeding quarterly targets.

• Managed end-to-end renewals process for 500 customers,including quoting, negotiating, and closing subscription and perpetual license renewals.

• Collaborated closely with sales, customer success, and account management teams to align renewal contracts with customer business goals, driving 97% successful renewals.

• Maintained and reported an accurate 90-day rolling forecast, tracking all renewal opportunities to ensure timely execution and minimize risk.

• Identified and communicated customer roadblocks, proactively working with key decision-makers to resolve issues and ensure on-time contract execution.

• Negotiated renewal terms based on customer needs and market conditions, driving value-based discussions that resulted in up-sell or expansion opportunities.

• Led resolution strategies for at-risk renewals, escalating when necessary, and maintaining a high level of customer satisfaction.

• Continuously identified and recommended process improvements to increase efficiency, streamline workflows, and improve renewal timelines.

• Achieved high renewal retention rate, consistently surpassing targets by focusing on customer value and relationship building

Renew Cisco Renewals contracts including licenses and subscriptions based on Cisco Ready Report, Contract Downloads and CCW.

• Call and email the end customer 60-90 days prior regarding their upcoming security products contracts/subscriptions renewals.

• Find contact details of the end customers and the partners by using different tools.

• Search for the deal/opportunity on Salesforce and check if all the required information is there.

• Create quotes and ensure renewal quotes are delivered at least 60 to 90 days prior to expiration dates.

• Work directly with the Renewals Specialist and the partner to initialize the renewal process.

• Update stages and notes on Salesforce.

• Migrate customers to security subscription platforms.

• Increasing ACV & Customer retention .

• Track the progress of the renewal and move the deal to Closed-Won once the Sales Order number/PO is generated in CCW-R.

• Find the attrition reasons if the customer doesn’t want to renew and move the deal to Closed Lost.

• Collect, organize and maintain the data and report.

• Training new employees in the team and help them with the tools.