Samriti
Calgary,AB
Summary
Dynamic leader with a proven track record at Shell Gas Station, adept in operations management and team leadership. Excelled in enhancing team performance and customer satisfaction through strategic planning and effective decision-making. Skilled in staff training, performance management, and maintaining high levels of customer service, contributing to significant business success.
Overview
5
5
years of professional experience
Work History
Manager
Shell Gas Station
01.2025 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Inventory management by checking the opening and closing stocks and also doing current ordering accordingly.
Manager
Shell Gas Station
09.2019 - 12.2024
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Education
Post Graduate Diploma - Business Administration And Management
Southern Alberta Institute of Technology
Calgary, AB, CA08-2022
Post Graduate Diploma - Culinary Entrepreneurship
Southern Alberta Institute of Technology
Calgary, AB, CA08-2020
Bachelor in Commerce - Accounting And Finance
S.D. College
Hoshiarpur, Punjab, India05-2018
Skills
- Decision-making
- Time management
- Team leadership
- Customer service
- Staff training and development
- Strategic planning
- Operations management
- Verbal and written communication
- Customer relationship management (CRM)
- Cross-functional teamwork
- Documentation and reporting
- Staff management
- Performance evaluations
- Schedule preparation
- Complex Problem-solving
- Goal setting
- Performance management
- Policy implementation
- Budget control
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Manager
Shell Gas Station
01.2025 - Current
Manager
Shell Gas Station
09.2019 - 12.2024
Post Graduate Diploma - Business Administration And Management
Southern Alberta Institute of Technology
Post Graduate Diploma - Culinary Entrepreneurship
Southern Alberta Institute of Technology
Bachelor in Commerce - Accounting And Finance
S.D. College
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