Samriti
Surrey,BC
Summary
Customer-focused professional offering successful sales experience within the retail industry, with established expertise in managing and building long-term relationships with individual and corporate clients. Seeking the opportunity to take the next career step within a reputable financial institution.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Representative
Skynet Wireless
03.2024 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Developed strategy to increase sales and drive profits.
- Created employee schedules to align coverage with forecasted demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Sales Associate
Glentel Inc.
10.2020 - 02.2024
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed approximately 30 incoming calls and emails per day from customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Recommended complementary purchases to customers, increasing revenue.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Monitored customers for signs of security concerns and escalated issues to management.
Supervisor
A&W
10.2020 - 11.2021
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
Food and Beverage Cashier
Quesada
10.2019 - 10.2020
- Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
- Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.
- Operated and sanitized kitchen and food preparation equipment.
- Upheld proper food handling safety standards to ensure a healthy dining experience for guests.
- Effectively managed customer complaints, resolving issues promptly and professionally.
Cashier
Tim Horton's
10.2018 - 09.2020
- Prepare food and drinks orders.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely.
- Maintained Cleanliness.
- Upsold additional products and services to customers, increasing revenue.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Associate of Arts -
Alexander College
05.2020
Skills
- Sales Development
- Customer Needs Assessment
- Cash Handling
- Sales Goals Attainment
- Problem-solving skills
- Time Management
- Sales expertise
- Listening Skills
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Education
Vancouver, BC
Certification
Certification
- Certified in Advanced Food Safety.
Timeline
Sales Representative
Skynet Wireless
03.2024 - Current
Sales Associate
Glentel Inc.
10.2020 - 02.2024
Supervisor
A&W
10.2020 - 11.2021
Food and Beverage Cashier
Quesada
10.2019 - 10.2020
Cashier
Tim Horton's
10.2018 - 09.2020
Certification
- Certified in Advanced Food Safety.
Associate of Arts -
Alexander College
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