SAMRIDHI SHARMA
Calgary,Canada
Summary
Versatile, hardworking customer service representative with over 4 years of retail experience. Enjoys the inherent advantages of assisting people and forming relationships with clients and consumers. Skilled in sustaining repeat patronage and customer loyalty by exceptional service, responding to customer's demands and questions, and resolving issues. Available immediately for full-time or part- time employment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Papa Johns Pizza Store
04.2022 - Current
- Collaborated with cross-functional teams to identify and resolve conflicts, resulting in improved team dynamics
- Evaluated employee performance and provided regular feedback to ensure goals and objectives were met
- Resolved customer complaints in a timely and professional manner, increasing customer satisfaction by 100%
- Analyzed store performance trends and created action plans to improve store operations
- Performed daily store opening and closing duties, ensuring that all store policies were followed.
Customer service team member/insider
Papa Johns Pizza
12.2019 - 04.2022
- Responded to the needs of the organisation by remaining flexible and performing various work roles and shifts as needed
- During POS transactions, I followed all protocols for responsible cash and credit card handling
- While answering inquiries, I welcomed customers and exhibited excellent product expertise.
Education
Certificate of Completion in Makeup Course - Makeup And Hair
Barber Hub Salon And Academy
India, Punjab04.2024
High School Diploma -
Bow Valley College
Calgary01.2021
Skills
- Leadership Skills
- Fast Learner
- Computer Skills
- Communication Skills
- Customer Service
- Team Player
- Staff Management
- Inventory Control
- Waste Reduction
- Industrial hygiene
- Staff Discipline
- Attention to Detail
- Time management abilities
- Training and mentoring
- Problem-solving aptitude
- Goal-Oriented
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Certification
- PGDCA Makeup Course, Barber Hub Salon and Academy - one month course.
hobbies
* I enjoy dancing in my free time, have attended numerous academic events, and have received numerous accolades.
* I find that painting in my leisure time feels similar to meditation.
Timeline
Supervisor
Papa Johns Pizza Store
04.2022 - Current
Customer service team member/insider
Papa Johns Pizza
12.2019 - 04.2022
Certificate of Completion in Makeup Course - Makeup And Hair
Barber Hub Salon And Academy
High School Diploma -
Bow Valley College
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