Samridhi Chaudhary
Markham,Ontario
Summary
6+ years of experience and success in customer service roles and responsibilities. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Front Desk Concierge
Paragon Security
12.2021 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered multi-line phone system and greeted callers enthusiastically.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Concierge
Condor Security Inc
11.2020 - 10.2021
- Answered customer telephone calls promptly and appropriately handled needs.
- Recorded incident reports with detailed accounts of occurrences.
- Demonstrated commitment to public safety by patrolling events and well-populated establishments.
Security Guard
RBG SECURITY INC SECURITY GUARD AT
01.2018 - 11.2020
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Front Desk Agent
Monte Carlo Inns and Suites Downtown Markham
09.2018 - 01.2019
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Education
Post Graduation Diploma - Hospitality Services Management
Centennial College School of Hospitality, Tourism And Culinary Arts
04.2019
Skills
- Personable Demeanor
- Guest Services
- Concierge Services
- Mail and Packages
- Courteous and respective to others
- Entirely dependable
- First Aid certified
- Security license holder
- Focused
- Honest and persistent
- Innate ability for language
- Scheduled, orderly and structured approach
- Customer Experience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Front Desk Concierge
Paragon Security
12.2021 - 01.2023
Concierge
Condor Security Inc
11.2020 - 10.2021
Front Desk Agent
Monte Carlo Inns and Suites Downtown Markham
09.2018 - 01.2019
Security Guard
RBG SECURITY INC SECURITY GUARD AT
01.2018 - 11.2020
Post Graduation Diploma - Hospitality Services Management
Centennial College School of Hospitality, Tourism And Culinary Arts
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