Samridh Singh
Sudbury,Canada
Summary
Results-driven customer service and administrative professional with strong communication, multitasking, and problem-solving skills developed in fast-paced environments. Experienced in office operations, data management, scheduling, and delivering high-quality customer interactions while improving workflow efficiency. Self-motivated team player committed to building professional relationships and driving business results.
Overview
6
6
years of professional experience
14
14
years of post-secondary education
Work History
MANAGER
ROGERS
Greater Sudbury, ON
01.2025 - Current
- Develop and maintain a strong, customer-centric store culture aligned with Beyond Wireless philosophy, promoting positivity for both customers and staff.
- Translate high-level company strategy into daily store tasks and goals, ensuring consistent year-over-year business growth.
- Coach, mentor, and retain a motivated retail team-customizing management style to support individual team members.
- Lead and inspire the store team as a role model, emphasizing teamwork rather than personal accolades.
- Drive sales across Rogers/Fido products and services, maximizing performance and customer satisfaction.
MANAGER IN TRAINING
ROGERS
Sudbury, ON
03.2024 - 06.2024
- Assisting in Supervision: Support the manager in overseeing team performance, ensuring that daily operations run smoothly.
- Employee Support: Provide guidance and support to team members, addressing any issues or concerns they may have.
- Quality Assurance: Monitor and ensure that high standards of customer service are maintained.
- Feedback Implementation: Gather and analyze customer feedback to help drive improvements in service delivery.
- Policy Adherence: Ensure that team members adhere to company policies and regulatory requirements.
CUSTOMER SERVICE REPRESENTATIVE
Telus
Sudbury, ON
08.2023 - 03.2024
- Product Knowledge and Sales: I have a deep understanding of the latest smartphones, data plans, and related accessories.
- Technical Expertise: My role requires proficiency in explaining the technical aspects of products like security cameras and smart home devices.
- Customer Interaction and Service: A significant part of my job is interacting with customers. This involves greeting them warmly, understanding their queries, providing clear and informative responses, adeptly handling complaints, and striving to ensure a positive shopping experience.
- Sales Transactions and Documentation: I manage sales transactions, which include processing payments, activating data plans, and handling contracts or agreements.
CUSTOMER SERVICE REPRESENTATIVE
CANADIAN BLOOD SERVICES
GREATER SUDBURY, ON
09.2022 - 07.2023
- Providing excellent customer service to blood donors, recipients, and other stakeholders: This involves answering inquiries and addressing concerns related to blood donation, testing, and distribution.
- Booking appointments for blood donations: Responsible for managing CBS's appointment scheduling system and ensuring that donors have a positive experience when booking appointments.
- Administering screening and eligibility questionnaires: Before a donor can donate blood, they must undergo a screening process to determine their eligibility.
- Maintaining accurate records and documentation: I am responsible for maintaining accurate records of all interactions with donors and other stakeholders, including appointment bookings, screening results, and other relevant information.
- Participating in team meetings and training sessions: As a member of the CBS team, I am expected to participate in regular team meetings and training sessions to stay up-to-date on the latest policies, procedures, and best practices
CUSTOMER SERVICE REPRESENTATIVE
BESTBUY
GREATER SUDBURY, ON
11.2022 - 01.2023
- Created an amazing customer experience at the checkout or the customer service counter
- Responded to questions and shared product knowledge
- Ensured store signage is accurate and open box items are appropriately marked
- Ensured shelves and displays are well-stocked and organized
- Completed pre-opening and post-closing tasks
Office Administrative Assistant
Dot2Dot Printographics
Delhi, Ontario
02.2020 - 04.2022
- Coordinated office activities and maintained organized filing systems.
- Managed scheduling and appointments for team members efficiently.
- Assisted in preparing materials for client presentations and meetings.
Education
Diploma - Game Design/ Computer Science
Cambrian College
Sudbury, ON, Canada 09.2022 - 09.2024
HIGH SCHOOL - Computer Science
St. Mark's Senior Secondary Public School
Meera Bagh, Delhi, India 04.2010 - 06.2022
Skills
- Office Management
- Data Entry
- Document Preparation & Management
- Scheduling & Calendar Coordination
- Customer Relationship Management
- Effective Communication
- Time Management
- Attention to Detail
- Problem Solving
- Conflict Resolution
- Customer Support & Issue Resolution
- Quality Assurance
- Policy Adherence
- Technical Product Knowledge
- Team Building & Employee Support
Languages
- Hindi
- Punjabi
- English
Timeline
MANAGER
ROGERS
01.2025 - Current
MANAGER IN TRAINING
ROGERS
03.2024 - 06.2024
CUSTOMER SERVICE REPRESENTATIVE
Telus
08.2023 - 03.2024
CUSTOMER SERVICE REPRESENTATIVE
BESTBUY
11.2022 - 01.2023
Diploma - Game Design/ Computer Science
Cambrian College
09.2022 - 09.2024
CUSTOMER SERVICE REPRESENTATIVE
CANADIAN BLOOD SERVICES
09.2022 - 07.2023
Office Administrative Assistant
Dot2Dot Printographics
02.2020 - 04.2022
HIGH SCHOOL - Computer Science
St. Mark's Senior Secondary Public School
04.2010 - 06.2022