Samreet Sandhu
Calgary,AB
Summary
- Organized Operations Lead with more than 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
- Very adept in computer and technical literacy.
- Hard worker, excellent in multitasking, always willing to take on additional responsibilities, attentive to details when being instructed and always approachable for immediate assistance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Lead
Phoenix Transport
06.2019 - 03.2023
- Handled daily operations for 20 local and long-haul drivers which included pre-planning, routing, and assigning loads
- Location tracking and freight updates
- Made sure equipment was serviced on time along with overseeing any concerns that drivers may have
- Also handled process of making drivers pay sheets as well as getting their payroll administered
- Handled communication with both drivers and customers daily
- Made sure all emergency accident services were provided and paperwork done accurately
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Drove process improvement initiatives that led to increased efficiency and streamlined procedures across multiple departments.
- Recommended actionable changes, lead provisioning, and draft plans to maintain operational status.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Reduced operational costs through continuous improvement initiatives and cost-saving measures.
Team Truck Driver
Bison Transport
01.2018 - 03.2019
- Long Haul to Oklahoma and Texas
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing company positively at all times.
- Improved on-time delivery rates by effectively planning and executing efficient driving routes.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
Team Truck Driver
Gigg Transport
02.2017 - 01.2018
- Long Haul Driver to Texas
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Maintained clean driving record while adhering to company policies and federal regulations for transportation safety.
Team Leader, Logistics
Velocity Transport
04.2016 - 04.2017
- Implemented and developed supply chain strategies to optimize efficiency.
- Updated and maintained databases to track shipments.
- Negotiated contracts with vendors and suppliers to secure favorable pricing and terms for company's benefit.
- Mentored new hires on best practices in logistics operations, fostering an environment conducive to professional growth and development.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Monitored performance of logistics operations to identify areas for improvement.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Increased customer satisfaction with timely deliveries by optimizing routing and scheduling.
- Negotiated contracts to secure favorable rates and terms.
- Skilled at working independently and collaboratively in a team environment.
- 1 Year Contract
Team Lead & Refueller
Aircraft Service International Group (ASIG)
03.2014 - 01.2016
- Responsible for administering flights to 50+ aircraft refuelers and directing day-to-day operations
- Made sure all flights departed on time without any delay due to refueling
- Made sure each worker was able to have a well-planned day that involved re-planning every half hour
- Dealt with many emergencies such as heavy weather changes, over fueled aircraft, under fueled aircraft and making sure team was able to always have backup for such emergencies
- Included duties such as receiving phone calls, recording flight data, and inputting it, record keeping of staff whereabouts on ramp and communicating with management daily regarding day-to-day operations
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Lead Dispatcher
Knight Rush Enterprises
01.2012 - 01.2014
- Responsibilities included truck dispatching, accounting, and managing payroll
- Included keeping records of load assignment, which truck was issued to which employee and keeping record of every truck service
- Maintained up to date safety sheets and logs of drivers
- Made sure company licenses and paperwork were up kept
- Made sure all drivers followed safety protocols
- Helped drivers 24/7 for anything needed on route.
- Scheduled deliveries and pickups according to customer needs.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Recorded and secured archives of customer requests, services performed, and other dispatch information to maintain accurate records and appropriate filing systems.
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
Education
High School Diploma -
Chinguacousey Secondary School
Brampton, ON12.2010
Skills
- Team Training
- Logistics Oversight
- Scheduling Coordination
- Operations Management
- Quantitative skills
- Customer relationship development
- Understanding of financial performance
Certification
- 01/01/2017, Class 1 Drivers License
- 01/01/2009, Dispatch Specialist certification- Avaal Technology School
Previous Jobs
- Extreme Pita (Food Service Worker)
- Canada's Wonderland (Summer-Cook & Front Cashier)
- Immigration Assistant Summer Job
Languages
Fluent in English as well as Punjabi and have proficient spoken knowledge of Hindi
Professional Working
English
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Operations Lead
Phoenix Transport
06.2019 - 03.2023
Team Truck Driver
Bison Transport
01.2018 - 03.2019
Team Truck Driver
Gigg Transport
02.2017 - 01.2018
Team Leader, Logistics
Velocity Transport
04.2016 - 04.2017
Team Lead & Refueller
Aircraft Service International Group (ASIG)
03.2014 - 01.2016
Lead Dispatcher
Knight Rush Enterprises
01.2012 - 01.2014
High School Diploma -
Chinguacousey Secondary School
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