Samreet Kaur
Toronto,ON
Summary
ECBA™ certified professional from IIBA with expertise as an experienced Business Analyst. Proven track record in identifying business needs and implementing effective solutions. Strong skills in data analysis, process improvement, and stakeholder communication. Ability to drive successful project completion and foster team collaboration. Solid background in hosting scrum meetings, working through sprints, and achieving required tasks with various workstream teams of Scrum Masters and Product Owners. Experience as a software tester excelling in writing test scripts, running tests, gathering and analyzing test data, identifying bugs, and providing valuable feedback to developers. Core strengths include adaptability and reliability, consistently aligning efforts with organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Analyst
Children, Youth & Community services
05.2023 - 04.2024
- Elicit, Analyze and develop technical requirements based on solution documentation.
- Ensure the integrity of business and technical requirements in the end-to-end customer journey.
- Planning and scoping: Collaborate with business partners to identify and refine project proposals. Develop project scope, timelines, estimates, and detailed work plans
- Create, refine, and maintain the product backlog and associated deliverables; release backlog with forecasted delivery timelines.
- Bridge the gap between business and IT, ensuring common understanding and IT/business alignment of both functional (for business needs) and non-functional requirements (such as reporting, performance, interfaces, and constraints)
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Help create release plans for each of the team's major releases, and sprint planning
- Contribute to a collaborative team environment by sharing information and cooperating with the team.
- Reviewed reports from end users to identify bugs or defects in the system.
- Analyzing data using reporting functionality(Salesforce CRM, Microsoft Excel) and leveraging insights to drive informed business decisions and work with team members to drive strategic initiatives
- Ability to prioritize competing requests from multiple partners and multi-task a variety of requests at one time
- Support inquiries from key internal and external partners and provide timely responses
Associate Technical Analyst (Business)
Fundserv
12.2022 - 05.2023
- Proactively identify, engage with, and work across business lines, listen to and understand their needs, work collaboratively on proposed technology solutions, ensure quality delivery, and assist with troubleshooting and resolution of any defects.
- Proposed process to monitor, analyze, and interpret system notices to ensure all processes are working properly, and that client files and responses are being delivered and received as per the client’s specifications.
- Create and maintain high-quality documentation for Functional Requirements, including the production and user acceptance testing.
- Troubleshoot issues and implement requests by analyzing, planning, coordinating, and organizing using experience in computer software programming and systems (e.g., XML, Unix, CRT, Oracle, GUI tools) to provide resolutions that effectively address the issues and resolve the queries.
- Perform data queries, mapping, and gap analysis between associate intermediaries, manufacturers, and downstream dealers.
- Conduct the required testing to ensure clients comply with company policies and can conduct business through the business model.
- Participated in disaster recovery planning and exercises to ensure business continuity in the event of system failures.
- Manage the traceability of business requirements to the Test Plan and Results.
- Assist in projects, providing tracking to technical teams, and status and milestone updates to internal and business stakeholders.
- Authored test reports, software documentation and application manuals.
IT Analyst
Suncor (Pathway Communications)
04.2022 - 12.2022
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Assisted employees with password resets, account unlocks, and security settings adjustments via tickets within active directory.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Supported the development team during the deployment process by providing guidance on best practices for system configuration.
- Investigated root causes of incidents reported by users in order to identify underlying problems that may have caused them.
- Conducted remote diagnostics to identify and solve technical problems.
- Used remote login tools to assist clients with technical and product questions.
- Work on production systems to view the production of petrol in Canada, Petro-Pass, and A&W locations (POS, back office, and wholesale locations).
Incident Response Analyst
CIBC Bank
03.2021 - 03.2022
- Provide technical support to end users in assisting with day-to-day business errors.
- Prepared correspondences, maintained user logs and records on technical issues, and provided ongoing support to build rapport and disseminate information.
- Created a developing knowledge base of common issues, descriptions, and resolutions.
- Configured and administered users with virtual machine issues.
- Documenting incidents from start to finish, including case details, actions taken, and recommendations for future response efforts.
- Identifying and suggesting process improvements to enhance the incident response capability of the organization.
- Responding promptly to incidents, analyzing them, and providing real-time responses.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Created and administered profiles and accounts, also maintaining systems documentation within active directory
End User Support Analyst
Shaw Communications ( Gatestone & co.)
11.2018 - 03.2021
- Handled service issues by providing guidance or escalating for advanced support.
- Responded to IT service requests within SLA guidelines established by the organization.
- Diagnose and resolve technical problems encountered by users.
- Collaborated with internal teams to develop solutions to improve system stability and performance.
- Documented all interactions and resolutions in the ticketing system for future reference and reporting with service now.
- Enhanced user satisfaction by providing timely and accurate technical support for software and hardware issues.
- Collaborated with cross-functional teams to identify, analyze, and resolve system-wide issues affecting multiple users.
- Resolved complex technical problems with innovative troubleshooting techniques and clear communication to users.
Education
Bachelor of Science - Software Engineering Technology
Centennial College
Toronto, ON01-2025
Post-Secondary Diploma - Business Analytics
Centennial College
Toronto, ON04-2018
Skills
- Gap analysis
- Release planning
- Data analysis
- Quality assurance
- Systems analysis
- Microsoft Office Suite
- Stakeholder engagement
- Software development life cycle
- Requirements gathering
- Test case scenarios
- User acceptance testing
- Project management
- Workflow Analysis
- Risk assessment
- Product management
- Stakeholder management
- SQL proficiency
- Technical writing
- IIBA methodologies
- Requirements analysis
- Change management
Certification
ECBA™ issued by IIBA February 2025
Fundamentals of Agile Project Management Issued by Project Management Institute July 2023
Fundamentals of Waterfall Project Management Issued by Project Management Institute July 2023
Scrum Fundamentals Certified (SFC)Issued by SCRUM study July 2023
Credential ID: 988926
Jira Fundamentals Badge Issued by Atlassian January 2024
Google Data Analytics Professional Certificate Issued by Grow with Google on Coursera September 2023
Experience with Data Analysis, SQL, Tableau and R Programming Language, Sheets,
Business Analysis, Data Visualization
Timeline
Business Analyst
Children, Youth & Community services
05.2023 - 04.2024
Associate Technical Analyst (Business)
Fundserv
12.2022 - 05.2023
IT Analyst
Suncor (Pathway Communications)
04.2022 - 12.2022
Incident Response Analyst
CIBC Bank
03.2021 - 03.2022
End User Support Analyst
Shaw Communications ( Gatestone & co.)
11.2018 - 03.2021
ECBA™ issued by IIBA February 2025
Fundamentals of Agile Project Management Issued by Project Management Institute July 2023
Fundamentals of Waterfall Project Management Issued by Project Management Institute July 2023
Scrum Fundamentals Certified (SFC)Issued by SCRUM study July 2023
Credential ID: 988926
Jira Fundamentals Badge Issued by Atlassian January 2024
Google Data Analytics Professional Certificate Issued by Grow with Google on Coursera September 2023
Experience with Data Analysis, SQL, Tableau and R Programming Language, Sheets,
Business Analysis, Data Visualization
Bachelor of Science - Software Engineering Technology
Centennial College
Post-Secondary Diploma - Business Analytics
Centennial College
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