Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

SAMREENA SINGH

Kitchener,ON

Summary

Seeking a position to further my professional career where I can utilize my skills based on 7+ years of Implementation Specialist and Project Manager experience.

Overview

8
8
years of professional experience

Work History

Project Manager, Client Services

Paymentus
05.2024 - Current
  • Coordinated all processes and phases of the project management lifecycle. Established processes/procedures to manage customer portfolio activity.
  • Successfully managed high and mid grade complexity projects in billing and payment solutions, ensuring timely, within budget delivery, and meeting customer satisfaction targets.
  • Collaborated with cross-functional teams, vendors, and clients to ensure clear communication, issue resolution, and effective project progress.
  • Became a product expert, with strong understanding in configurations and data integration.
  • Identified and implemented process enhancements, leveraging industry best practices and project management methodologies (Agile, Waterfall) to increase team efficiency and project quality.
  • Demonstrated understanding of web based applications, APIs, and data integration.
  • Monitored day-to-day project health; provided daily problem solving, coordination and leadership as required.
  • Partnered with technical and operations resources as they develop integrated software solutions and support systems to serve the partners and clients.
  • Liaised with stakeholders, project teams, and management to ensure effective communication and coordination of project activities.
  • Managed multiple complex SAAS projects and implementations.
  • Ensured compliance with project management standards and guidelines
  • Delivered exceptional results by consistently monitoring progress against established KPIs and adjusting tactics as needed for optimal outcomes.
  • Mentored junior team members, sharing knowledge and expertise to support their career development.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.

Implementation Specialist Tier III/Project Manager

Emburse
07.2018 - 01.2024
  • Streamlined implementation processes by effectively collaborating with cross-functional teams and project stakeholders.
  • Reduced client onboarding time by developing comprehensive training materials and delivering tailored user sessions.
  • Evaluated and integrated with third-party vendors/accounting software like Sage Intacct, NetSuite, QuickBooks, Microsoft Dynamics, Blackbaud financial etc. for compatibility with existing systems during integration planning phases.
  • Integrated with Payroll and HRIS software like ADP, Workday etc. to facilitate data transfer.
  • Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
  • Enhanced customer satisfaction with timely resolution of issues during project implementations.
  • Ensured seamless system integration, conducting thorough testing and troubleshooting before final deployment.
  • Improved project management efficiency by implementing Agile methodologies and employing effective communication strategies.
  • Developed strong relationships with clients, fostering trust and confidence in the implementation process.
  • Established clear project milestones and deliverables, ensuring timely completion of tasks and transparent communication to stakeholders.
  • Conducted detailed requirements analysis for each project, creating customized solutions based on client needs.
  • Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
  • Served as a subject matter expert for both internal teams and clients during the implementation process, providing guidance and clarification when needed.
  • Collaborated closely with sales teams to ensure smooth hand-off of new projects from pre-sales to implementation stages.
  • Assessed project scope to confirm details and understand customer expectations in advance.
  • Optimized software configurations for individual clients, tailoring solutions to meet unique business needs.
  • Implemented robust risk management strategies throughout projects, proactively identifying potential roadblocks and mitigating them effectively.
  • Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.
  • Explained complex, technology-related issues in basic, understandable terms to clients.
  • Suggested solutions to developing problems during project so that correct modifications could be made.
  • Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
  • Configured, installed and handled troubleshooting tasks for variety of different applications.

Electronics Engineer

Apple
05.2017 - 06.2018
  • Improved overall system performance by designing and implementing electronic circuits for various applications.
  • Enhanced product reliability through rigorous testing of electronics components and systems.
  • Developed effective troubleshooting techniques to quickly identify and resolve technical issues in electronic devices.
  • Collaborated with cross-functional teams to ensure successful integration of electronics designs into final products.

Education

Computer System Technician -

George Brown College
Toronto, ON
01.2017

Wireless Networking - Postgraduate

George Brown College
Toronto, ON
01.2016

B. Tech - Electronics & Communication Engineering

Guru Nanak Dev University
India
01.2015

Skills

  • Skilled in Salesforce administration
  • JIRA workflow optimization
  • CLARIZEN project management
  • Project management using Changepoint DAPTIV
  • SQL - Data manipulation skills
  • Effective time management
  • Configuration and Knowledge of Account Software (NetSuite, Intacct, QuickBooks, Microsoft Dynamics, etc)
  • Payroll and HRIS software integrations (ADP, Workday etc)
  • Implementation Consulting
  • Proficient in MS Office
  • User Acceptance Testing
  • System integration expertise
  • Risk Assessment
  • Project scoping
  • Smartsheets proficiency

LANGUAGES

English
Full Professional

Timeline

Project Manager, Client Services

Paymentus
05.2024 - Current

Implementation Specialist Tier III/Project Manager

Emburse
07.2018 - 01.2024

Electronics Engineer

Apple
05.2017 - 06.2018

Computer System Technician -

George Brown College

Wireless Networking - Postgraduate

George Brown College

B. Tech - Electronics & Communication Engineering

Guru Nanak Dev University

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