Samreena Singh

IMPLEMENTATION SPECIALIST TIER III/PROJECT MANAGER

EMBURSE

07.2018 - 01.2024

Streamlined implementation processes by effectively collaborating with cross-functional teams and project stakeholders.
Reduced client onboarding time by developing comprehensive training materials and delivering tailored user sessions.
Evaluated and integrated with third-party vendors/accounting software like Sage Intacct, NetSuite, Quickbooks, etc for compatibility with existing systems during integration planning phases.
Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
Enhanced customer satisfaction with timely resolution of issues during project implementations.
Ensured seamless system integration, conducting thorough testing and troubleshooting before final deployment.
Improved project management efficiency by implementing Agile methodologies and employing effective communication strategies.
Developed strong relationships with clients, fostering trust and confidence in the implementation process.
Established clear project milestones and deliverables, ensuring timely completion of tasks and transparent communication to stakeholders.
Conducted detailed requirements analysis for each project, creating customized solutions based on client needs.
Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
Served as a subject matter expert for both internal teams and clients during the implementation process, providing guidance and clarification when needed.
Collaborated closely with sales teams to ensure smooth hand-off of new projects from pre-sales to implementation stages.
Assessed project scope to confirm details and understand customer expectations in advance.
Optimized software configurations for individual clients, tailoring solutions to meet unique business needs.
Implemented robust risk management strategies throughout projects, proactively identifying potential roadblocks and mitigating them effectively.
Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.
Explained complex, technology-related issues in basic, understandable terms to clients.
Suggested solutions to developing problems during project so that correct modifications could be made.
Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
Configured, installed and handled troubleshooting tasks for variety of different applications.