Samreen Waljee
Toronto,ON
Summary
Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational, and project management skills with a focus on overcoming technical challenges and implementing successful resolutions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Product Owner
Shoppers Drug Mart
10.2021 - Current
- Collaborated with stakeholders, including development teams, UX/UI designers, and marketing, to define product vision, roadmap, and priorities
- Analyzed customer feedback to identify areas for improvement.
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Facilitated Scrum events and collaborated closely with the development team to articulate product needs and provide rapid feedback
- Demonstrated strong relationship-building skills across all organizational levels.
- Leading a team of product analysts in understanding, eliciting, analyzing, documenting, and communicating program objectives
- Worked closely with the development team to prioritize and refine user stories, ensuring alignment with business goals and user needs
- Owned and prioritized product backlog.
- Proficient in devising business processes under Agile and Waterfall Software Development Life Cycle (SDLC)model
Product Analyst
Shoppers Drug Mart
03.2021 - 10.2021
- Meticulously crafted user stories and acceptance criteria for the purpose of transitioning the legacy pharmacy application into a modern system
- Successfully facilitated the implementation of a paperless workflow, resulting in significant business savings of $60 million in the Ontario province
- Identified functional and non-functional requirements, created & groomed a balanced product backlog based on value & ROI, built a shared understanding of the solution amongst the stakeholders
- Collaborated with the product management and other stakeholder to coordinate requirements and deliver key business values highlighted in demos and presentations
- Led requirement specification workshops and executed reverse engineering, along with business user task analysis, ensuring a seamless transition to industry standards
- Diagnosed and troubleshot hardware and software issues
- Support the Product Owner in maintaining the product backlog and scheduling next release
- Helped the developers in resolving their queries related to the requirements.
Rollout Specialist
Shoppers Drug Mart
01.2018 - 03.2021
- Provide in-store support after a store has converted to the New HealthWatch and provide onsite support Canada-wide
- Provide ongoing follow-up of installed systems to ensure that operations continue smoothly at the store
- Liaison with the IT Service Desk/Pharmacy Enhanced Support, Pharmacy Systems and Training, Pharmacy IT, as required
- Provide status reports documenting experience and outstanding issues that arise
- Complete post weekly summary report for the Operations Team, Pharmacy Operations Specialist, and Store Technology Specialist
- Prepare and execute test scripts during user acceptance testing
- Provide in-store training and certified solutions
- Assist with preparation for various pharmacy operations pilot programs and rollouts, as required
- Assist in training of future Rollout Specialists.
Pharmacy Assistant & Technician
Shoppers Drug Mart
01.2006 - 01.2022
- Interview patients at first point of contact to confirm accuracy of pertinent prescription information prior to filling
- Use New HealthWatch and HealthWatch Ng to enter data of patient care information into patient profiles
- Communicate with third parties regarding adjudication issues and coordinating benefits
- Conduct product verification on all blister packs prepared to ensure accuracy and completeness of all prescription orders prior to delivery
- Check pharmaceutical products prepared by an unregulated pharmacy personnel
- Confirm accuracy and completeness of pharmaceutical products prepared for release
- Preparation of prescription labels, affixing prescription, and auxiliary labels to prescription container
- Accurately dispense prescription medications
- Oversee the maintenance of pharmacy stock through inventory control systems
- Identify patients in need of medication reviews and refer them to a pharmacist
- Respond to general OTC enquiries from patients and make referrals to Pharmacist as required.
Claims Auditor
Telus Health
01.2016 - 12.2017
- Conduct several types of audits including desk, cardholder, on-site, and compounds
- Gather and compile data from multiple sources including providers, cardholders, physicians
- Complete investigation and report any findings
- Process adjustments and reversals on transactions with discrepancies
- Manage multiple assignments at one time and provide back up support to other auditors.
Education
Pharmacy Technician Diploma, Dean's List -
Mohawk College
Hamilton, ON01.2016
Police Foundations Diploma -
Humber College
Toronto, ON01.2011
Bachelor of Arts -
Carleton University
Ottawa, ON01.2008
Skills
Agile frameworks
- Stakeholder relationship management
- Key relationship development
- Product Planning
- Product Lifecycle Management
- Business Analysis
- Risk Management
- Roadmap development
- Story planning
- Design thinking
- Problem Identification
- Impact Analysis – Confluence, Kanban, Jira, Miro
- User Acceptance Testing
- Pharmacy Software: HealthWatch, Kroll, Nexus
- Microsoft Office - Microsoft Word, PowerPoint, Excel
- Customer Empathy
Certification
Registered Pharmacy Technician March 2016
Ontario College of Pharmacists
Languages
English
Native or Bilingual
Hindi
Professional Working
Timeline
Product Owner
Shoppers Drug Mart
10.2021 - Current
Product Analyst
Shoppers Drug Mart
03.2021 - 10.2021
Rollout Specialist
Shoppers Drug Mart
01.2018 - 03.2021
Claims Auditor
Telus Health
01.2016 - 12.2017
Pharmacy Assistant & Technician
Shoppers Drug Mart
01.2006 - 01.2022
Pharmacy Technician Diploma, Dean's List -
Mohawk College
Police Foundations Diploma -
Humber College
Bachelor of Arts -
Carleton University
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