Samreen Kaur
Brampton,ON
Summary
Experienced and multilingual customer service professional with a strong background in hospitality and passenger support across high-volume, fast-paced environments. Fluent in English, Hindi, and Punjabi, with over three years of experience providing high-quality, culturally responsive service at leading locations, such as Toronto Pearson International Airport. Demonstrated success in supporting large-scale events and high-profile clientele while working with OTG Management, a premier airport hospitality company. Skilled in effective communication, conflict resolution, and maintaining a composed, service-focused approach under pressure. Recognized for fostering positive customer experiences, promoting team collaboration, and consistently contributing to operational excellence.
Overview
2
2
years of professional experience
Work History
Service Assistant
OTG, Toronto Pearson International Airport
Mississauga, Ontario
11.2022 - Current
- Delivered exceptional customer service in a fast-paced airport environment, consistently upholding high standards of professionalism and efficiency.
- Demonstrated strong teamwork by collaborating with colleagues and other airport personnel to streamline operations and enhance the passenger experience.
- Effectively prioritized and organized tasks to meet daily service goals, ensuring smooth workflows even during high-volume periods.
- Excelled under pressure, managing time-sensitive situations with poise and accuracy to minimize delays and passenger stress.
- Applied strong problem-solving skills to promptly address customer concerns and operational issues, maintaining a positive travel experience for all passengers.
- Maintained knowledge of airport protocols and adhered strictly to security and safety procedures.
Recreation Assistant
Seinna senior living
Woodbridge, Ontario
01.2024 - 11.2024
- Delivered compassionate customer service to elderly clients, addressing specific needs with patience.
- Demonstrated strong communication skills by actively listening and adapting approaches for clarity.
- Fostered a positive environment through effective collaboration with team members.
- Maintained a supportive and professional atmosphere to enhance client experiences.
Education
Recreation Therapy -
Lambton College
Mississauga, ON04-2024
Skills
- Teamwork and cooperation
- Emergency response
- Pressure management
- Safety awareness
- Multilingual communication: fluent in written and spoken English, Hindi, and Punjabi
- DOB: April 16th, 2003
- Height: 166 cm and able to reach 212 cm
Interests
- Passion for foreign languages and cross-cultural learning
- Strong interest in global travel and the aviation industry
- Active participation in team sports, fostering teamwork and communication
- Committed to fitness and wellness for physical and mental resilience
- Enthusiastic about aviation and delivering exceptional in-flight service
Timeline
Recreation Assistant
Seinna senior living
01.2024 - 11.2024
Service Assistant
OTG, Toronto Pearson International Airport
11.2022 - Current
Recreation Therapy -
Lambton College
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