Samreen Jagdev
Devops Engineer
Waterloo,Canada
Summary
Enthusiastic Technical Professional with 3+ years experience in infrastructure setup, network configurations, maintenance and support of customer centric cloud applications. Applies technical expertise and diagnostic abilities in monitoring, debugging and automating various complex systems. Skilled in working under pressure and purpose-driven professional with capacity to be a strong team player and ready to help the team achieve goals effectively.
Developed critical skills in fast-paced technical environment, focusing on automation and system optimization. Expertise includes continuous integration, deployment pipelines, and cloud infrastructure management. Seeking to transition into new field, leveraging these transferable skills to drive innovation and operational efficiency.
Overview
6
6
years of professional experience
Work History
DevOps Engineer
Candescent (Formerly Part of NCR Corporation)
10.2022 - Current
- Perform code deployments end-to-end, across multiple environments (on-prem, GCP and AWS) for our applications.
- Develop and recommend technical strategies and solutions to maintain and expand service levels.
- Interact with multiple stakeholders for the efficient and timely delivery of the code drops to customers.
- Improved code deployment efficiency by automating processes with CI/CD pipelines.
- Maintained version control systems like Git for seamless collaboration among developers and engineers during project lifecycles.
- Designed and implemented containerization strategies using Docker and Kubernetes, improving resource utilization and management.
- Monitored automated build and continuous software integration process to drive build/release failure resolution.
- Optimized build processes using tools such as Jenkins or Github Actions for fast feedback loops in development cycles.
Network Support Specialist
Auvik Networks Inc
12.2021 - 09.2022
- Identified issues and implemented troubleshooting techniques to alleviate downtime and system failure. This often involved code analysis, querying databases and analyzing logs.
- Worked with cross-functional teams to improve software solutions that enhanced overall functionality and performance.
- Build scripts for debugging and automation using Python and shell scripting
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Collaborated with engineers in product introduction phases to develop and verify design changes.
- Technical Account Manager to high profile partners.
Technical Support Specialist
Auvik Networks Inc
04.2019 - 11.2021
- Provided customer support via phone, chats, and opened Zendesk and Jira tickets for various technical issues. Also collaborated with supervisors in case of escalations.
- Identified new troubleshooting methods for quick analysis.
- Supported customers for SNMP, Netflow/sFlow, Syslog, ACL configurations
- Explained technical information to users in simple terms to promote better understanding.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Providing after hour support on weekends and statutory holidays as and when required.
Education
Graduate Certificate - Computer Application Development
Conestoga College Institute of Technology And Advanced Learning
Waterloo, ON 09.2018 - 2019.04
Master of Engineering - Computer Science in Networking And Security
Lovely Professional University
India 07.2014 - 2016.06
Accomplishments
Application Deployment: Docker, Kubernetes, Helm
Configuration Management tools: Ansible, Terraform
CI/CD tools - Jenkins, Github Actions
Programming languages: Bash, Python
Log Monitoring: Datadog, Kibana
Version control tools: Github, Bitbucket
Cloud experience: GCP and AWS
Operating Systems: Windows, LINUX
Incident Management b: JIRA, Confluence
Other Skills: Technical Professional Documentation, Reports-making, Testing, Troubleshooting
Soft Skills: Communication, Critical-thinking, Decision-making, Problem Solving, Inter-personal, Leadership, Time-management, Presentation
Timeline
DevOps Engineer
Candescent (Formerly Part of NCR Corporation)
10.2022 - Current
Network Support Specialist
Auvik Networks Inc
12.2021 - 09.2022
Technical Support Specialist
Auvik Networks Inc
04.2019 - 11.2021
Graduate Certificate - Computer Application Development
Conestoga College Institute of Technology And Advanced Learning
09.2018 - 2019.04
Master of Engineering - Computer Science in Networking And Security
Lovely Professional University
07.2014 - 2016.06
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