Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Samrawit Misrak Tsehay

Calgary,AB

Summary

Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Knowledgeable and dedicated customer service professional with extensive experience in Banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Accountant

Debub Global Bank S.C
08.2018 - 03.2022
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Used advanced software to prepare documents, reports, and presentations.
  • Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
  • Partnered with auditors to track errors and add contributions to maintain accuracy.
  • Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Trained new employees on accounting principles and company procedures.

Chief Cashier

Debub Global Bank S.C
02.2015 - 07.2018
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Assisted with training of new tellers on policies and procedures.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Handled various accounting transactions.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Generated monthly reports on customer activity and customer feedback.
  • Processed applications for new accounts.
  • Assisted customers with banking needs and inquiries.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Maintained friendly and professional customer interactions.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

Customer Service Officer

Debub Global Bank S.C
11.2013 - 02.2015
  • Processed various transactions with accuracy and according to bank standards and legal requirements.
  • Investigated disputes and handled suspected fraud with diligence and attention to detail.
  • Went above and beyond with service to promote loyalty and support bank goals.
  • Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
  • Collected feedback from customers to help improve service delivery and banking processes.
  • Answered bank phone lines and directed customers to appropriate department to address concerns.
  • Educated customers about available services, products and bank resources.
  • Educated customers on online banking and mobile banking applications.
  • Cross-sold credit cards, loans and other bank products.
  • Handled various accounting transactions.
  • Received loan and utility payments, sending funds to correct destinations.
  • Processed applications for new accounts.
  • Assisted customers with banking needs and inquiries.
  • Maintained friendly and professional customer interactions.
  • Trained new hires on customer service policies and procedures.

Education

Bachelor of Arts - Business Management

Addis Ababa University
Addis Ababa, Ethiopia
02.2013

Skills

  • Money handling abilities
  • Recordkeeping strengths
  • Order fulfillment
  • Creative problem solving
  • Report preparation
  • Complaint resolution
  • Till counting
  • Service recommendations
  • Documentation and reporting
  • Inbound and outbound calling
  • Accounts Payable and Accounts Receivable
  • Financial Statements
  • Bank Procedures
  • Account Reconciliation Processes
  • Monthly Financial Statements
  • Accounts Payable and Receivable
  • Bank Deposits
  • Active Listening
  • Bank Transaction Processing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Many people today believe that cynicism requires courage. Actually, cynicism is the height of cowardice. It is innocence and open-heartedness that requires the true courage—however often we are hurt as a result of it.
Erica Jong

Timeline

Accountant

Debub Global Bank S.C
08.2018 - 03.2022

Chief Cashier

Debub Global Bank S.C
02.2015 - 07.2018

Customer Service Officer

Debub Global Bank S.C
11.2013 - 02.2015

Bachelor of Arts - Business Management

Addis Ababa University

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Samrawit Misrak Tsehay