Samrawit Laygefu
Toronto,ON
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Also, hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Finally, seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Concierge
Paragon Security
12.2021 - 04.2022
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Perform access control for the building
- Patrolling inside and outside of the building
- Operate security system, computer, radio, phones
- Writing daily occurrence report
- Follow the building safety and emergency procedures like fire alarms
- Handling residents compliant and solve the problems
- Dealing different situation professionally like fire alarm, homeless guy, property damage, water leak.
Cashier
Abyssinia YYZ Restaurant
08.2021 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier
I Burger
08.2020 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
No Degree - Emergency First Aid With CPR C, AED
Canada Guard Security
No Degree - Security Guard Training, Valid Security License
Infinity Human Resource Group
Bachelor of Science - Neuroscience
Brock University
St. Catharines, ON06.2027
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Willingness to learn
- Microsoft office(Word, excel)
Languages
English
Professional Working
Timeline
Concierge
Paragon Security
12.2021 - 04.2022
Cashier
Abyssinia YYZ Restaurant
08.2021 - 11.2021
Cashier
I Burger
08.2020 - 07.2021
No Degree - Emergency First Aid With CPR C, AED
Canada Guard Security
No Degree - Security Guard Training, Valid Security License
Infinity Human Resource Group
Bachelor of Science - Neuroscience
Brock University
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