Samrawit Demissie
Edmonton,AB
Summary
Accomplished Teller with a proven track record at UBA Bank, excelling in customer service and cash management. Demonstrated professionalism and a strong work ethic, significantly enhancing customer satisfaction through efficient transaction processing and problem resolution. Skilled in MS Office and adept at fostering positive customer relationships, showcasing exceptional attention to detail and time management abilities.
Overview
6
6
years of professional experience
Work History
Teller
UBA Bank
03.2022 - 10.2024
- Processed customer transactions promptly, minimizing wait times.
- Wrote and distributed customer correspondence.
- Generated monthly reports on customer activity and customer feedback.
- Calculated fees due, interest and change for customer transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
Front Desk Receptionist
Salt Cave Spa
06.2020 - 02.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Streamlined check-in processes, reducing wait times for guests.
Teller
Commercial Bank of Ethiopia
09.2018 - 01.2020
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Education
Bachelor of Arts - Accounting And Finance
Debre Markos University
Ethiopia07-2018
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Cash handling and management
- Friendly
- MS office proficient
- Customer service
- Attention to detail
- New account setup
Languages
English
Full Professional
Timeline
Teller
UBA Bank
03.2022 - 10.2024
Front Desk Receptionist
Salt Cave Spa
06.2020 - 02.2022
Teller
Commercial Bank of Ethiopia
09.2018 - 01.2020
Bachelor of Arts - Accounting And Finance
Debre Markos University
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