Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Samrath Bajwa

Calgary,Alberta

Summary

IT Support Specialist with expertise in help desk operations, cloud computing (Azure, VMware, Cisco), and system administration across Windows and Linux environments. Skilled in data analysis, automation, and visualization (Power BI, Excel, Tableau) with a strong foundation in IT security, Active Directory, and troubleshooting. Experienced in customer service, sales, and people management through both technical support and hospitality leadership, with a proven ability to optimize operations, train teams, and deliver exceptional client experiences

Overview

6
6
years of professional experience

Work History

Lodging Establishment Manager

Olympia
09.2024 - Current
  • Directed overall operations of hospitality property, emphasizing financial performance and strategic competitiveness.
  • Managed budgets, payroll, and vendor contracts to optimize resource allocation and profitability.
  • Recruited and trained team members while establishing performance expectations and accountability standards.
  • Analyzed market trends and competitor data to develop effective pricing strategies for competitive advantage.
  • Balanced cost control with service quality to enhance revenue growth and guest satisfaction.
  • Fostered continuous improvement culture, driving staff development and operational excellence.
  • Oversaw daily operations to ensure alignment with business objectives and guest needs.

Sales Associate

Rogers - Executive Acquisitions
03.2023 - 08.2024
  • Trained and mentored new sales representatives to enhance performance and meet targets.
  • Built and managed high-performing sales teams to drive revenue growth.
  • Achieved top sales rankings through effective customer engagement and strategic selling techniques.
  • Developed innovative sales approaches that refined processes and improved efficiency.
  • Maintained strong customer relationships to secure satisfaction and repeat business.

IT Support Helpdesk/Junior System Administrator

Gill Packaging Private Limited
08.2019 - 12.2022
  • Resolved help desk tickets for software, hardware, and network issues within defined SLA timeframes.
  • Administered Active Directory, managing user accounts and configuring group policies and security permissions.
  • Troubleshot Microsoft technologies, optimizing performance of Windows Server and virtual machines using VMware/Hyper-V.
  • Configured Linux services, including DHCP, DNS, and FTP on CentOS and Ubuntu systems.
  • Developed troubleshooting guides to enhance team efficiency and expand knowledge base.

Education

Diploma - Information Technology Services

Southern Alberta Institute of Technology (SAIT)
CALGARY, AB

Skills

  • Data visualization and reporting (Power BI, Excel, Tableau)
  • Statistical and trend analysis Benchmarking
  • Network and server monitoringCloud solutions (Azure)
  • Virtualization technologies (VMware, Hyper-V)
  • Windows Server and Linux systems administration
  • Active Directory managementUser support and troubleshooting
  • Automation and scripting (PowerShell, Python, SQL)
  • IT securityVulnerability assessment and remediation
  • Customer service excellenceSales and client relations
  • Team leadershipStaff training and operations management

Websites

Timeline

Lodging Establishment Manager

Olympia
09.2024 - Current

Sales Associate

Rogers - Executive Acquisitions
03.2023 - 08.2024

IT Support Helpdesk/Junior System Administrator

Gill Packaging Private Limited
08.2019 - 12.2022

Diploma - Information Technology Services

Southern Alberta Institute of Technology (SAIT)

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Samrath Bajwa