SAMRAT SAHA
Surrey,Canada
Summary
To obtain a Management position in an established firm that would allow me to employ my knowledge and talents with teamwork and communication skills for the benefit and growth of the company. To be hired in a competitive environment, work with confidence and at the same time, developed it to the fullest, to be an active employee involving responsibility and working with others to the advancement of the company. Qualified food service professional bringing 12 years of experience in the field. Focused on providing exceptional customer service and maintaining food safety.
Overview
13
13
years of professional experience
Work History
Food Service Supervisor
Ocean Park Pizza Grill & Italian Food
10.2023 - Current
- Supervise, coordinate and schedule the activities of staff who prepare, portion and serve food
- Estimate and order ingredients and supplies for meal preparation
- Prepare food order summaries for chefs according to requests from dieticians, patients in hospitals or other customers
- Establish methods to meet work schedules
- Maintain records of stock, repairs, sales and waste
- Train staff in job duties and sanitation and safety procedures
- Supervise and check assembly of regular and special diet trays and delivery of food trolleys to hospital patients
- Make sure that food and service meet quality control standards.
- Supervised food presentation and plating to enhance visual appeal.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Cafe Manager
Compass Group (Singapore) Pte Ltd
01.2021 - 10.2023
- Manage Vendors: Start to finish vendor management including onboarding, compliance and engagement
- Stakeholder Collaboration: Maintaining strong and collaborative relationships with stakeholders across the business both locally and regionally
- Meets all timelines for payroll, service, accounts receivables, human resources, corporate office and all other timelines given by our partner and management
- Helps conduct staff reviews, coaching sessions, and disciplinary actions
- Ensures that all hiring, and training standards are met and documented for direct hires, including but not limited to new hire packet, employee/manager handbook sign off sheet, fact training completion, and safety training
- Represents the company in a courteous, efficient, and friendly manner in all customer, our partner, and employee interactions
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Coordinated with catering staff to deliver food services for special events and functions.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Verified prepared food met standards for quality and quantity before serving to customers.
Assistant Cafe Manager
Compass Group (Singapore) Pte Ltd
01.2019 - 12.2020
- Takes ownership of a total 15 Units of Micro-Kitchens & 3 Coffee Bars at Google
- Teaches and adheres to Compass Group's philosophy, culture and commitment to quality food and exemplary service
- Helps conduct staff reviews, coaching sessions, and disciplinary actions
- Ensures that all hiring and training standards are met and documented for direct hires, including but not limited to new hire packet, employee/manager handbook sign off sheet, fact training completion, and safety training
- Follows all Compass Group's requirements as outlined in the accounting manual
- Ensures all products and purchases meet sustainability guidelines
- Ensures that food cost meets budgetary goals every week/month.
Front of the House Supervisor (Cafe Supervisor)
Compass Group (Singapore) Pte Ltd
07.2017 - 12.2018
- Manages all employees to maintain high employment quality standards consistent with the Outback brand including hiring, development, coaching, discipline and training as appropriate
- Scheduling
- Ordering & Inventory of Products
- Customer service and Hospitality
- Daily purchasing and key in invoice in profit and loss statement
- Making the store P&L
- Filing all important documents
- Prepare salary for Front of the House & Back of the House department
- Works with the all restaurant management team to respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
Management Trainee (Internship as a part of the study as Diploma in Tourism & Hospitality Management)
OUTBACK STEAKHOUSE
09.2010 - 06.2011
- Assist the Management Team to run the shift smoothly
- Documentation of data
- Knowledge in Excel
- Customer Care Service
- Practiced clean and sanitary storage procedures
- Generated Documentations, which will then be used as Training Materials for new Interns
- Effectively communicated with the customers
- Responding to customer needs.
Education
Diploma in Arts Management - Performing Arts Management
Nanyang Academy of Fine Arts
Singapore12.2016
Diploma in Tourism & Hospitality Management - Hospitality And Tourism Management
Nanyang Institute of Management [NIM]
Singapore07.2011
BBA - Business Management
WEST BENGAL UNIVERSITY OF TECHNOLOGY, JIS College of Engineering
India08.2008
Skills
- Able to work independently and in a team with minimal supervision
- Able to work with minimal guidance
- Self-motivated, initiative, high level of energy
- Team player with strong verbal and personal communication skills
- Capable of planning and organising work
- Flexible to different work situations
- SAP-ordering platform
- Global Distribution System (Amadeus)
- Fidelio and Opera
- Adobe Photoshop & Illustrator
- AutoCAD
- Documentation of data
- Knowledge in Excel
- Customer Care Service
- Pizza Making
Work Pass
LMIA based Closed Work Permit
Personal Information
- Date of Birth: 06/06/87
- Gender: Male
- Nationality: Indian
Awards
Achieved scholarship from the Ministry of Singapore, MOE, that entitled me to study in Nanyang Academy of Fine Arts
Languages
English
Native or Bilingual
Hindi
Full Professional
Bengali
Native or Bilingual
Section name
Chai Sing Yap
Operation Manager
Compass Group (Singapore) Pte Ltd
chaising@google.com
+65 9644 6897
Anjana Sharma
as.9878155564@gmail.com
+1 (604) 897-7809
Timeline
Food Service Supervisor
Ocean Park Pizza Grill & Italian Food
10.2023 - Current
Cafe Manager
Compass Group (Singapore) Pte Ltd
01.2021 - 10.2023
Assistant Cafe Manager
Compass Group (Singapore) Pte Ltd
01.2019 - 12.2020
Front of the House Supervisor (Cafe Supervisor)
Compass Group (Singapore) Pte Ltd
07.2017 - 12.2018
Management Trainee (Internship as a part of the study as Diploma in Tourism & Hospitality Management)
OUTBACK STEAKHOUSE
09.2010 - 06.2011
Diploma in Arts Management - Performing Arts Management
Nanyang Academy of Fine Arts
Diploma in Tourism & Hospitality Management - Hospitality And Tourism Management
Nanyang Institute of Management [NIM]
BBA - Business Management
WEST BENGAL UNIVERSITY OF TECHNOLOGY, JIS College of Engineering
Similar Profiles
Angelea NazareAngelea Nazare
Server at Lennys Pizza and Italian GrillServer at Lennys Pizza and Italian Grill
Payton WojahnPayton Wojahn
Waitstaff Manager at Santeramos Pizza House And Italian FoodWaitstaff Manager at Santeramos Pizza House And Italian Food
Spencer MitzeSpencer Mitze
Pizza Delivery Driver/ Kitchen and Dishes at Filippo's Pizza & Italian FoodPizza Delivery Driver/ Kitchen and Dishes at Filippo's Pizza & Italian Food
Chanderful ChanderfulChanderful Chanderful
Delivery Driver at IntelcomDelivery Driver at Intelcom
Prabjeet KaurPrabjeet Kaur
Front Desk & Kitchen Assistant at Raunak Indian CuisineFront Desk & Kitchen Assistant at Raunak Indian Cuisine