Samrah saeed
Calgary,AB
Summary
Dynamic Restaurant Manager with a proven track record at Butt Karahi, excelling in team management and customer engagement. Enhanced operational efficiency and boosted sales through effective upselling strategies. Recognized for fostering a positive atmosphere and implementing feedback-driven improvements, ensuring exceptional service and satisfaction for all patrons.
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Butt Karahi
04.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Lead Sales Agent
Budget Car Rental
03.2015 - 03.2019
- Assisted call-in customers with questions and orders.
- Increased sales revenue by implementing effective sales strategies and building strong client relationships.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Conducted thorough market research to identify new business opportunities and expand the company''s reach.
- Managed a diverse portfolio of clients, ensuring all needs were met and satisfaction remained high.
- Developed and maintained a high-performing sales team through regular coaching, training, and performance evaluations.
- Achieved sales targets consistently by utilizing data-driven insights and adapting to market trends.
- Organized regular team meetings for sharing best practices, discussing challenges, and fostering a collaborative work environment.
- Trained, coached, and mentored new sales associates for maximum performance.
Supervisor
Dollarama
02.2012 - 09.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
Education
High School Diploma -
Glen Forest
Mississauga, ON09-2004
Skills
- Team management
- Inventory control and record keeping
- Decision-making
- Relationship building
- Customer engagement
- Upselling strategies
- Team building
- Sales planning
- Customer service
Accomplishments
- Ranked #1 in Calgary for sales in budget car rental (2017 to 2019).
- The White Hat award calgary (Honour the best customer service in 2018).
- Supervised team of 20 staff members.
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Limited Working
Urdu
Native or Bilingual
Certification
- Salesforce Certified Administrator - Salesforce.
The White Hat award (best customer service 2018)
was nominated for best customer service in Calgary (2018)
Timeline
Restaurant Manager
Butt Karahi
04.2022 - Current
Lead Sales Agent
Budget Car Rental
03.2015 - 03.2019
Supervisor
Dollarama
02.2012 - 09.2015
High School Diploma -
Glen Forest
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