Samra Sukhjot
Calgary,AB
Summary
Team player and enthusiastic in driving operational excellence and customer satisfaction. Demonstrates exceptional problem-solving and organizational skills, ensuring project success and profitability—the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Senior Sales & Operations Coordinator
Herc Rentals
2021.05 - Current
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Enhanced customer satisfaction by resolving issues in a timely manner with exceptional support.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced budgetary expenditures by effectively negotiating contracts for more revenue.
- Prepared and delivered personalized quotes to cater to unique customer requirements.
- Executed outbound calls, actively engaged in sales events, and pursued continuous training to stay up-to-date with the latest tools.
- Worked alongside BM to effectively manage Profit and Loss reporting and Operational reviews.
- Prioritized, scheduled and dispatched trucks across southern Alberta area.
- Initiated B2B customer contacts, delivering invoice copies, updating POs, and managing account documentation to facilitate payment invoices.
Customer Service Representative
BMO Financial Group
2020.05 - 2021.05
- Provided support to customers seeking assistance with banking services, including transaction handling and walk-in enquiries.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Offered advice and guidance on available digital and self-serve options
- Organized work information to ensure accuracy and completeness.
- Supported branch operations including inventory management, responding to escalated service requests, overseeing customer applications, and managing filing and opening/closing activities.
President of Student Union
Saskatchewan Polytechnic
2019.05 - 2020.04
- Managed diverse team of student representatives, fostering inclusive and collaborative environment.
- Collaborated with university administrators to address student concerns and implement policy changes.
- Expanded membership base by implementing targeted recruitment strategies aimed at diverse populations within university community.
- Facilitated mental health awareness campaigns that provided resources to help support students experiencing stress or anxiety throughout their time at university.
Vice President of Student Affairs
Saskatchewan Polytechnic
2018.09 - 2019.04
- Developed strategic plans for division of Student Affairs, aligning with institutional goals and objectives.
- Monitored student academic performance by determining solutions, analyzing problem areas and conducting intervention processes.
- Cultivated an inclusive campus environment through diversity initiatives, fostering a sense of belonging among all students.
- Managed budgets and resources effectively, ensuring optimal allocation for student support programs.
Education
Diploma - Business Financial Services
Saskatchewan Polytechnic
Regina, SK2020
Diploma - Business Management
Saskatchewan Polytechnic
Regina, SK2018
Skills
- Teamwork and Collaboration
- Multitasker and Problem-Solver
- Attention to Detail
- Budget Planning and Critical Thinking
- Active listening and Adaptable
- SAP Transportation Management
Community Service
- Branch Safety Champion at Herc Rentals AB
- Volunteer worker for Guru Nanak Free Kitchen
- Coordinator in the blood donation camp led by the Red Cross.
- Board Member of Saskatchewan Polytechnic
- Vice-Chair of Saskatchewan Student Coalition (SSC)
- Organized Funds Raiser events for helping the victims of Uttarakhand earthquake
Timeline
Senior Sales & Operations Coordinator
Herc Rentals
2021.05 - Current
Customer Service Representative
BMO Financial Group
2020.05 - 2021.05
President of Student Union
Saskatchewan Polytechnic
2019.05 - 2020.04
Vice President of Student Affairs
Saskatchewan Polytechnic
2018.09 - 2019.04
Diploma - Business Financial Services
Saskatchewan Polytechnic
Diploma - Business Management
Saskatchewan Polytechnic
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