Sampuran Matharu
Kelowna,BC
It is never too late to be what you might have been.
George Eliot
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Walmart
Penticton, Canada
10.2021 - 10.2022
- Responsible for assisting the store manager in running daily store operations with a primary focus on OMNI to achieve the key metrics while working in accordance with budget.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Support Manager
Walmart Canada
Westbank, BC
06.2021 - 10.2022
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cultivated interpersonal skills by building positive relationships with others.
- Applied effective time management techniques to meet tight deadlines.
- Resolved problems, improved operations and provided exceptional service.
Store Manager
The Shoe Company
Kelowna, BC
10.2022 - 09.2023
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
Ecommerce Operations Department Manager
Walmart Canada
Westbank, BC
06.2020 - 05.2021
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Motivated associates to consistently deliver exceptional customer service through training and recognition.
OMNI Associate
Walmart Canda
Westbank, BC
06.2019 - 05.2020
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Worked varied hours to meet seasonal and business needs.
- Analyzed customer data to identify trends and anticipate customer needs.
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
Cashier
Walmart Canada
Westbank, BC
04.2018 - 05.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
Diploma - Video Game Design And Animation
12.2024
Diploma - Marketing
2019
Skills
- Leadership
- Communication
- Ecommerce
- Marketing
- Project Management
- Manage Budgets
- Adobe Systems Adobe Creative Cloud
- Microsoft Office
- Team Leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager - The Shoe Company
10.2022 - 09.2023
Assistant Store Manager - Walmart
10.2021 - 10.2022
Support Manager - Walmart Canada
06.2021 - 10.2022
Ecommerce Operations Department Manager - Walmart Canada
06.2020 - 05.2021
OMNI Associate - Walmart Canda
06.2019 - 05.2020
Cashier - Walmart Canada
04.2018 - 05.2019
Toronto Film School - Diploma, Video Game Design And Animation
Okanagan College - Diploma, Marketing
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