Sampreet Gill
Abbotsford,BC
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
9
9
years of professional experience
Work History
Tire Technician
Kal Tire
Coquitlam, BC
09.2024 - Current
- Inspected tires for defects and wear, measured tread depth and determined need for replacement.
- Replaced worn tires with new ones of the same size and type.
- Balanced wheels using electronic machines to ensure even tire wear.
- Repaired punctures in tubeless tires by patching or plugging holes with rubber materials.
- Cleaned wheel rims before installing new tires to ensure proper adhesion of new rubber.
- Checked tire inflation pressure on a regular basis and adjusted air pressure if needed.
- Performed minor repairs, such as valve stem replacements, on customer vehicles' tires.
- Examined tire sidewalls for signs of damage or excessive wear due to improper alignment or overloading of vehicle.
- Maintained cleanliness of work area at all times, including disposing of used parts properly in accordance with safety regulations.
Store/Operations Manager
Liquor Discounter
Surrey, BC
11.2016 - Current
- Managed inventory tracking and physical inventory counts to minimize loss.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Trained and mentored associates to teach daily tasks and procedures.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Sales Associate
The brick
Abbotsford, BC
07.2016 - 10.2016
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Customer Service Representative
Convergys
Chilliwack, BC
10.2015 - 07.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Education
Automotive - Automotive Service Technician
University of The Fraser Valley
Chilliwack, BC06.2017
High School Diploma -
Abbotsford Senior Secondary School
Abbotsford, BC06.2014
Skills
- Store opening and closing procedures
- Store operations oversight
- Employee supervision and motivation
- Team-oriented
- Reliable
- Outstanding communication skills
- Risk management
- Performance improvements
- Schedule management
Timeline
Tire Technician
Kal Tire
09.2024 - Current
Store/Operations Manager
Liquor Discounter
11.2016 - Current
Sales Associate
The brick
07.2016 - 10.2016
Customer Service Representative
Convergys
10.2015 - 07.2016
Automotive - Automotive Service Technician
University of The Fraser Valley
High School Diploma -
Abbotsford Senior Secondary School
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