SAMPRAS DSOUZA
Windsor,ON
Summary
Dedicated professional offering attention to detail and a career driven by client engagement. Looking to help boost a company's success while building long-term relationships in the position of Customer Service Executive. Top-notch Customer Service Executive with outstanding listening and team collaboration skills. Bilingual and dedicated to finding effective solutions to problems.
Overview
4
4
years of professional experience
Work History
Senior Customer Service Executive
D Mart Supermarket
08.2021 - 07.2023
- Improved customer satisfaction by addressing and resolving complex customer inquiries promptly and accurately.
- Streamlined the service process for increased efficiency by implementing new strategies and tools aimed at reducing response times.
- Enhanced team productivity by providing regular coaching, feedback, and training opportunities to staff members.
- Boosted customer retention rates with proactive communication and personalized solutions tailored to individual needs.
- Managed a high-performing team of customer service representatives, ensuring consistent delivery of exceptional service to clients.
Customer Service Associate
Big Bazaar Supermarket
04.2019 - 07.2020
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Education
Post-Degree Certificate - International Business Management
St. Clair College of Applied Arts And Technology
Windsor, ON04.2025
Bachelor in Management Studies - Business
St. Gonsalo Garcia College
India04.2021
Skills
- Quality Control Analysis
- Customer Service
- Process Improvement
- Sales Support
- Product and Service Knowledge
- Multitasking
Languages
English
Full Professional
Timeline
Senior Customer Service Executive
D Mart Supermarket
08.2021 - 07.2023
Customer Service Associate
Big Bazaar Supermarket
04.2019 - 07.2020
Post-Degree Certificate - International Business Management
St. Clair College of Applied Arts And Technology
Bachelor in Management Studies - Business
St. Gonsalo Garcia College
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