SAQTIEL OROZCO-PEDROZA

Lead the company's financial strategy, overseeing budgeting, forecasting, and risk management to drive sustainable growth. Develop and implement financial policies to optimize profitability and operational efficiency. Provide strategic financial insights to senior leadership, guiding decision-making and long-term planning. Manage cash flow, investments, and funding strategies to support business expansion. Ensure compliance with all regulatory and tax requirements while mitigating financial risks. Oversee accounting functions, audits, and internal controls to maintain financial integrity. Collaborate with department heads to align financial goals with business objectives and drive overall company success.

• Partnered closely with senior leadership and creative team to accumulate and disseminate best practices.
• Improved client satisfaction by proactively addressing concerns and resolving issues in a timely manner.
• Delivered high-quality creative projects on time and within budget constraints.
• Oversaw all aspects of creative projects, from concept development to final deliverables.

• Maintain high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
• Analyze financial records to verify accuracy of tax returns.
• Provide exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
• Communicate with clients regarding tax situations, providing guidance on financial decisions.
• Enter data accurately into tax preparation software and stay updated on tax laws for compliance.
• Complete and filed returns with tax departments at local, state, and federal levels.
• Handle document management, including physical and digital libraries.
• Utilize customer service software to address inquiries and manage secure databases.
• Support marketing initiatives.

• Handled high-pressure situations comfortably, managing large parties or unexpected events during busy shifts.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Demonstrated strong organizational skills by managing reservations by phone and walk-in to avoid overbooking.
• Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

• Served as a responsible peer educator, community builder, administrator, and leader for approximately 100 residential students in 20 dormitories.
• Provided crisis intervention and support services to students to minimize the intensity of emotional, mental, and behavioral reactions to crises.
• Worked collaboratively with departmental staff to develop residents as responsible, mindful, and inclusive community members.
• Acknowledged and communicated student concerns or issues to leadership or administration.
• Responded to room transfers, incident reports, and maintenance requests.
• Coordinated and managed students' first week on campus, including creating engagement activities and conducting orientation for residence halls.
• Coordinated and assisted students in moving in and moving out of campus.
• Attended, participated, and contributed to monthly staff meetings addressing resident needs.
• Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
• Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.