Sampda Gujral
Toronto,Canada
Summary
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Regional Sales Manager
Dreamtime Bedding Inc. Mattress Manufacturing
12.2023 - Current
- Develop new business leads.
- Prepare and analyze data to build a sales pipeline.
- Communicate with customers and leads to identify and understand their product or service needs; and suggest products to meet those needs.
- Offer professional, effective and efficient solutions for customer inquiries and concerns.
- Participate in trade shows, and associated product meetings.
- Maintain compliance with financial policies and procedures.
- Knowledge with progress billing.
- Maintain detailed reports of sales activities including call responses, orders, sales numbers, lost business and any customer-vendor relationship problems.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
Assistant Bookkeeper
Dreamtime Bedding Inc. Mattress Manufacturing
02.2023 - 11.2023
- Match purchase orders and packing slips to vendor balances, and account for any discrepancies before recording and paying the invoices in QuickBooks Online.
- Manage accounts receivables full cycle (process daily invoicing, quotations and payment receipts including weekly bank deposits, sending out statements to customers and engage in collection process, file claims under accounts receivables insurance as necessary).
- Perform monthly reconciliation of accounts for any discrepancy in receivables and payables.
- Develop monthly statements such as cash flow, profit & loss statements, and balance sheets.
- Maintain compliance with financial policies and procedures. Knowledge with progress billing.
- Epilate discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits, and managing statements.
- Filed invoices with processed checks to maintain orderly accounting filing system.
- Reconciled financial data to maintain accurate account balances and support compliance with established accounting practices.
- Assisted bookkeepers in providing support documentation required for audits.
- Prepared written materials and electronic financial data to document activities, provide references and convey information.
Bookkeeper-AR & AP Clerk
D8 Door & Hardware Inc.
07.2022 - 02.2023
- Gathered and verified invoices for appropriate documentation prior to payment.
- Maintained accounts receivable records to ensure aging is update, credits and collections are applied, uncollectible amounts are accounted for, miscellaneous difference are cleared up, and unpaid invoices are claimed under accounts receivable insurance.
- Performed daily cash management duties, including the recording of bank deposits, updating and distribution of cash receipt logs, and posting of cash to the accounts receivable sub-ledgers.
- Tracked payments and ensured that the cash flow of the company is buoyant. Reconciled bank accounts to ensure that accounting system and banks are actualized.
- Processed vendor invoices via matching and verification to Purchase orders.
- Entered High volume of vendor Bills & miscellaneous expenses with strong attention to detail and accuracy.
- Investigated variances with open purchase orders, reconcile vendor statements and ensured timely payments to vendors.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Completed payroll for employees and maintained detailed records of procedures.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Customer service Specialist
Dreamtime Bedding Inc. Mattress Manufacturing
05.2019 - 07.2022
- Assisting customers with product inquiries, ensuring a positive service experience and customer satisfaction.
- Offered upsells based on insights from customer interactions and scored high-value consignments.
- Ensured that the problem gets escalated to the correct internal teams and appropriate actions are taken to resolve it.
- Seamlessly multi-tasked between high-priority tickets, resolving and documenting multiple customer issues and inquiries so that time and energy are divided optimally.
- Worked closely with internal teams such as inventory management, billing and invoicing, and order handling to ensure that operations comply with customer service standards.
- Continuously learned to become well-versed in the company’s product offerings to provide the best tailored solutions.
Sales Associate
Zara
11.2018 - 05.2019
- Resolve promotional allowance and price discrepancies, escalating to the manager if needed.
- Processed POS transactions, including cash and credit purchases or refunds.
- Helped set up marketing displays before major buying seasons.
- Assist customers with any information and make appropriate recommendations.
- Maintained a tidy appearance throughout the sales floor.
- Introducing promotions to customers and cross selling the products.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
International Fashion Management
George Brown College
Toronto, ON04.2019
BSc. - Fashion Design
Annamalai University
04.2016
Skills
- Advanced knowledge of Microsoft Office product suites like Excel and PowerPoint
- Self-initiator with strong organizational, planning and practical time management skills
- Adept to achieve high administrative outputs
- Ability to learn new applications and techniques quickly
- Sound critical thinking ability and solution-oriented approach
- Demonstrate strong communication skills and productive assertiveness
- Self- motivated reliable to meet schedules and deadlines
- Efficient in Client relationship management
- Excellent people skills
- Sales leadership
- Customer service
- Strategic planning
- Business development and planning
- Sales expertise
- Deal closing
- Business development
- Relationship selling
- Account development
- Lead generation
- Account management
- Project management
- Operations
- Sales initiatives and techniques
- Analytical thinking
- Partnership development
- Sales tracking
- Sales lifecycle management
- Effective multitasking
- Client account management
- Sales presentations
- Product knowledge
Certification
Investment Funds in Canada | 2022
Miscellaneous
Languages: English, Hindi, Punjabi.
Timeline
Regional Sales Manager
Dreamtime Bedding Inc. Mattress Manufacturing
12.2023 - Current
Assistant Bookkeeper
Dreamtime Bedding Inc. Mattress Manufacturing
02.2023 - 11.2023
Bookkeeper-AR & AP Clerk
D8 Door & Hardware Inc.
07.2022 - 02.2023
Customer service Specialist
Dreamtime Bedding Inc. Mattress Manufacturing
05.2019 - 07.2022
Sales Associate
Zara
11.2018 - 05.2019
BSc. - Fashion Design
Annamalai University
International Fashion Management
George Brown College
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