Samoona
Surrey,Canada
Summary
Aspire to join a reputed organization and enhance the skills to serve with best of the efficiencies for the benefit of organization and individual growth. Ability to analyze interpret, listen, communication and present.
Overview
4
4
years of professional experience
Work History
Sales Associate
H&M Hennes & Mauritz
02.2024 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Medical Biller and Coder
Knack Global
07.2022 - 10.2023
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Resolving nearly 300 claims per day.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Contributed to team efficiency by maintaining organized records of patient accounts, billing statements, and payment statuses.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
Customer Service Supervisor
Teleperformance
08.2020 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolving Issues of the customers by taking nearly 80 calls per day with maintained AHT.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
Post-Baccaleurate Diploma - Cyber Security
PG Govt College
Chandigarh,India07.2019
Bachelor of Arts -
PG Govt College
Chandigarh,India07.2016
Skills
- Customer Service
- Teamwork and Collaboration
- Reliable and punctual
- Verbal/written communication
- Basic Computer Skills
Timeline
Sales Associate
H&M Hennes & Mauritz
02.2024 - 05.2024
Medical Biller and Coder
Knack Global
07.2022 - 10.2023
Customer Service Supervisor
Teleperformance
08.2020 - 04.2022
Post-Baccaleurate Diploma - Cyber Security
PG Govt College
Bachelor of Arts -
PG Govt College
Similar Profiles
Yaw Konadu-GyanYaw Konadu-Gyan
Warehouse Associate at H&M Hennes & MauritzWarehouse Associate at H&M Hennes & Mauritz
NGOZI NDUKA-NWAGBONGOZI NDUKA-NWAGBO
Sales Advisor at H&M Hennes & MauritzSales Advisor at H&M Hennes & Mauritz
Aiden BedwardAiden Bedward
Sales Associate at H&M Hennes & MauritzSales Associate at H&M Hennes & Mauritz
Leo ShihLeo Shih
3PL Business Expert at H&M HENNES & MAURITZ Netherlands B.V. Taiwan Branch3PL Business Expert at H&M HENNES & MAURITZ Netherlands B.V. Taiwan Branch
Yeeun (Yennie) KwonYeeun (Yennie) Kwon
Receptionist/Administrative Assistant at Fitness OMC ClinicReceptionist/Administrative Assistant at Fitness OMC Clinic