Samona Tan
Calgary,AB
Summary
Seasoned Store Manager specializing in management of retail locations. With over 15 years of relevant career history in leadership, visual merchandising, customer service and in team development. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
17
17
years of professional experience
Work History
Customer Experience Leader
Harry Rosen
04.2023 - 08.2024
- Responded to customer requests for products, services, and company information.
- Elevated consumer satisfaction with efficient problem-solving and accurate data provision.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Completed training sessions focused on customer service skills.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Store Manager
Guess Clothing
11.2021 - 11.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Organized and participated in all of the Chinook location closure including transferring out product and fixtures.
Store Manager
7 For All Mankind
04.2014 - 04.2021
- General store operations and management of business.
- Overcoming international business obstacles.
- Hiring and coaching sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Visual display, merchandising and window display.
Store Manager
Heroes Clothing Limited
05.2013 - 03.2014
- General store operations and management of business.
- Hiring and coaching sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Management Team/ Visual/ Sales
Underground Clothing
05.2007 - 05.2013
- Team lead/ management.
- Merchandiser & window display coordinator for all locations.
- Top 3 highest sales every year.
- Worked closely with the owner, VP and district manager.
Education
Diploma - Sports Medicine Apprenticeship Program
Central Memorial High School
Calgary, ABSkills
- Manage Budgets
- Manage Contracts
- Staff Management
- Team Leadership
- Time Management
- Employee Motivation
- Staff Training
- Customer Service
- Inventory Management
- Goals and Performance
- Leadership Development
- Storeforce Scheduling
- APIS Loss Prevention
Timeline
Customer Experience Leader
Harry Rosen
04.2023 - 08.2024
Store Manager
Guess Clothing
11.2021 - 11.2022
Store Manager
7 For All Mankind
04.2014 - 04.2021
Store Manager
Heroes Clothing Limited
05.2013 - 03.2014
Management Team/ Visual/ Sales
Underground Clothing
05.2007 - 05.2013
Diploma - Sports Medicine Apprenticeship Program
Central Memorial High School
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