Sam Okeanos Asfari
Squamish,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Perfectly fluent in English, Arabic (mother tongue). Intermediate French and Turkish.
Overview
8
8
years of professional experience
Work History
Public Service Assistant
Ottawa Public Library, OPL
10.2021 - 01.2023
- Developing public service community outreach programs for a branch of the OPL
- Preparing and delivering lectures, seminars, focus groups and workshops to specialized clients and the general public
- Liaising with community groups to design and stage thematic display exhibits within branch facilities on a wide variety of cultural, historical and current subjects
- Providing information, research, reference and reader advisory services to library clients
- Managing the day-to-day operations of a library branch.
Customer Service Assistant
Ottawa Public Library, OPL
09.2018 - 09.2021
- Provided exceptional customer service by offering advice, guidance, and information to library clients
- Researched and synthesized information on various topics to assist clients in their inquiries
- Organized special events and provided administrative support, ensuring a seamless customer experience
- Resolved customer complaints/incidents and determined appropriate corrective actions
- Compiled and wrote reports, client surveys, and other information documents to support library operations.
Project Developer
Capital Rainbow Refuge, CRR
09.2020 - 03.2021
- Developed an Employment Program to assist newcomers/refugees in finding work in the National Capital Region
- Created a program to help newcomers/refugees access counseling services, fostering their integration
- Recruited volunteers and members to ensure ongoing communication of CRR services
- Established partnerships and organized fund-raising initiatives to support CRR's mission.
sales representative
Wallan Trading Hyundai
04.2015 - 09.2016
- Delivering customer service and maintaining professional customer engagement
- Attending manufacture trainings and online workshops to ensure sufficient knowledge about any new model or product
- Building strong relationships with customers and understanding their specific needs and challenges
- Product demonstrations
- Schedule online test drive requests and follow up accordingly
- Perform negotiation and closing transaction in a professional manner
- Following up with customers after purchase or upon ending leasing or financing period
- Ensuring motivation to meet sales target.
Education
Bachelor of Arts - English Literature
Aleppo University
2011
Skills
- Strong customer service and communication skills, including public presentations
- Great knowledge about auto parts, brands, make and models
- Financing and insurance assistance
- Market awareness
- Ongoing professional development
- Professional communication skills
- Effective organizational skills with a strong commitment to teamwork
- Self-motivated with an excellent ability to work under pressure
- Strong computer literacy skills (PC and Mac)
- Personable, friendly, and professional
Volunteer Experience
- Capital Rainbow Refuge (CRR), Ottawa (2020-21)
- Assisting newcomers in finding employment and professional counseling services
- Maison Sophia Reception House, Ottawa (2016-17)
- Translation, administrative work and general assistance and support to newcomers
- Catholic Centre for Immigrants, Ottawa (2017)
- Assisting newcomers to establish social and professional networks, helping practice speaking in English and French, assisting in offering youth programs
- Ottawa Board of Education (2017)
- Teaching Assistant, Fielding Drive Public School, translation services to assist teacher communicate with Arab-speaking students
- Planned Parenthood Ottawa (2017)
- Translation and assistance in the delivery of seminars to Arab-speaking newcomer families
Timeline
Public Service Assistant
Ottawa Public Library, OPL
10.2021 - 01.2023
Project Developer
Capital Rainbow Refuge, CRR
09.2020 - 03.2021
Customer Service Assistant
Ottawa Public Library, OPL
09.2018 - 09.2021
sales representative
Wallan Trading Hyundai
04.2015 - 09.2016
Bachelor of Arts - English Literature
Aleppo University
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